In Episode 19, retired SWAT hostage negotiator Scott Tillema joins Nolan and Aram to share the crisis negotiation skills every leader needs. He explains how understanding, timing, delivery, and respect form the foundation of influence in high-pressure situations. Scott shows why leadership improves when connection becomes the goal and ego moves aside.

He discusses the value of patient listening, the importance of emotional awareness, and the impact of intentional communication. His insights reveal how crisis-tested skills can help leaders guide teams, reduce conflict, and build trust in daily interactions across professional and personal settings.