Nurse navigation and advocacy have become very popular topics, but we don't know what aspects of nurse navigation are key in reducing costs and delivering a good member or patient experience. In many cases, the connection between nurse navigation and reduction in healthcare cost reduction has not been investigated properly. In this episode, Casey and John break down the key steps of nurse navigation, the corresponding discount on stop-loss premiums, and the upcoming challenges in doing this properly for self-insured employers.

This episode was sponsored by Nokomis. For more information on clinical management or other topics related to the self-funding industry, please visit HCAA.org.