In this second installment of our two-part conversation, Rich Krutsch returns to Broken Benefits to expand on the evolving relationship between employee health, organizational strategy, and the growing shift toward more hands-on approaches to managing benefits.

Building on the foundation of Part 1, this episode explores how leaders can think more holistically about the connection between their workforce, their data, and the long-term direction of their benefits programs. Rich discusses how organizations can move toward models that offer greater clarity, more control, and deeper alignment with their people.

Whether you’re a CHRO, benefits leader, or HR professional navigating the rapidly changing world of workforce well-being, this episode offers valuable perspective on where the industry is headed — and how employers can position themselves for what comes next.

Chapters:

0:00 - Introduction

0:44 - Why should someone consider self-administration

6:53 - Focus on the specific problem you're trying to solve

16:50 - Areas of major friction and blindspots

25:10 - The moments that matter in an employee life cycle

31:15 - Follow the language of your business

32:35 - Closing remarks

In this episode of Broken Benefits, we’re joined by Rich Krutsch, former VP of People Services at ArcBest, for the first of a two-part conversation that explores how data-driven decision-making can transform the way organizations approach healthcare and benefits.

Rich shares his insights on leveraging analytics to build smarter, more strategic benefits programs—ones that actually move the needle for employees and the bottom line. From uncovering hidden trends to identifying cost-saving opportunities, this discussion is a masterclass in using robust data to create meaningful impact.

If you’re a CHRO, benefits leader, or HR professional who’s ready to make your strategy work harder (and smarter), this episode is a must-listen.

Chapters:

0:00 - Introduction

1:31 - Rich's background in finance

8:04 - Playing to win and transitioning into this new approach

14:13 - Breaking the mold and removing friction simultaneously

22:35 - Encouraging forward-thinking for your employees

26:20 - Eye-opening research linked to flossing

27:20 - Closing remarks

In this powerful episode of Broken Benefits, we sit down with healthcare thought leader Matt Harmon to explore the real potential for innovation and transformation within the American healthcare system—starting with the people who hold the power to do it: CHROs and benefits leaders.

Drawing from his extensive experience, Matt unpacks the systemic hurdles that keep companies stuck in broken benefits models and offers a blueprint for taking bold, actionable steps toward meaningful reform. If you’re in HR, healthcare, or benefits administration, this episode is a must-listen.

Change won’t happen overnight—but as Matt says, “If you never start, you’ll never finish.”

Chapters:

0:00 - Introduction

3:27 - Why all benefit leaders aren't following the same course

7:23 - Navigating new strategies without creating problems

13:52 - Integrating different offerings with enrollment tools

20:10 - Change isn't going to happen overnight

27:55 - Measuring the health plan's results

35:00 - The biggest 'ah ha' moments for Matt

40:24 - Getting carriers to do things they don't want to do

44:53 - Connect with Matt on LinkedIn

45:28 - Closing remarks

In this compelling episode of Broken Benefits, we sit down with Bill Allen, the former CHRO of Macy’s Inc., to explore the intricate and often flawed systems underpinning the management of healthcare in America. With decades of executive HR experience, Bill brings a unique perspective on the intersection of corporate leadership, employee well-being, and the skyrocketing costs of care.

We delve into the systemic misalignments that drive inefficiency and inequity, the pressures facing large employers trying to provide meaningful benefits, and the changes needed to reshape the future of American healthcare. It’s a candid, thoughtful conversation filled with insight, experience, and urgency.

If you care about the people behind the policies—or you’re responsible for shaping them—this is an episode you won’t want to miss.

Chapters:

0:00 - Introduction

1:42 - International experience influencing ideals

13:40 - An important time of change

19:58 - Leveraging data in a new way

33:30 -Advice for other organizations

41:25 - Realigning incentives to create great performance

49:13 - How to connect with Bill Allen

50:36 - Closing remarks

In this episode of Broken Benefits, host Lee Lewis is joined by Rich Floersch—former CHRO of McDonald’s, seasoned executive coach, and trusted advisor to HR leaders across the globe. Together, they dig deep into a game-changing idea: what if healthcare, so often seen as a sunk cost or painful necessity, could actually become a strategic weapon for your business?

From translating benefit decisions into boardroom language to elevating HR’s seat at the table, Rich shares how benefits leaders can stop playing defense and start driving transformation. This isn't just theory—it's a masterclass in executive influence and real-world impact, from someone who’s advised at the highest levels.

Whether you're a benefits manager trying to get heard, or a CEO looking for ROI beyond spreadsheets, this conversation will shift your perspective—and possibly your priorities.

Chapters:

0:00 - Introduction

1:40 - Differences of opinion on healthcare

8:48 - Problems and opportunities within healthcare

19:24 - Making a difference in healthcare

29:14 - Conflicts of interest among Executives

40:56 - Healthcare benefits and turnover

45:09 - Closing remarks

In this episode of Broken Benefits, we sit down with Ryan Olmstead, Director of Member Services at Catalyst for Payment Reform, to discuss how employers can take a more active role in transforming healthcare benefits.

Ryan shares insights on strategies that help employers drive down costs while improving health outcomes for employees. We explore innovative payment models, best practices for benefits design, and actionable steps employers can take to ensure they’re getting value for their healthcare spend.

Tune in to learn how employers can be catalysts for real change in the healthcare system.

Chapters:

0:00 - Introduction

3:51 - Taking bold action

8:31 - Major obstacles impeding action

19:36 - Purchaser data barriers

31:02 - How vendors can reduce operational lift

43:36 - The future of Catalyst's progress

50:58 - How to reach Ryan's team

In the latest episode of Broken Benefits, we’re joined by Deborah Caplan, former CHRO and EVP of Corporate Benefits at NextEra Energy, to discuss how data-driven insights are revolutionizing the world of employee benefits.

Deborah shares her expertise on leveraging analytics to pinpoint the issues that truly matter to employees and businesses alike. From identifying hidden trends to making strategic decisions that enhance employee well-being, this conversation uncovers the power of data to create impactful benefits programs.

If you’re looking to break through the noise and design benefits that align with your workforce’s real needs, this episode is packed with actionable takeaways and industry-leading perspectives.

Chapters:

0:00 - Introduction

2:10 - From Engineer to CHRO

8:35 - Breaking problems down

16:28 - Fixing healthcare from a high-level

24:03 - Leverage diversified backgrounds

35:50 - Incentive structures

43:30 - The secret to making adjustments

53:29 - Deb's horizon

Connect with Lee Lewis:

LinkedIn

In this episode of Broken Benefits, host Lee Lewis welcomes Kevin Cox, the founder of HTA and former Chief Human Resources Officer (CHRO) of General Electric (GE). Kevin brings his vast experience from leading HR at one of the world’s largest companies to share his insights on the future of corporate benefits and human resources.

Together, Lee and Kevin discuss the broken aspects of traditional benefits systems and what it takes to revolutionize HR strategies for a new era. They explore how companies can create more value-driven, employee-centric benefits programs that improve both retention and productivity.

Key Takeaways:

• Lessons from Kevin’s time at GE and how they shaped his views on HR
• The future of benefits: How to break away from outdated systems
• Innovative strategies to create more impactful, employee-centric benefits
• The role of leadership in driving HR transformation and positive change

Tune in for a forward-thinking conversation with Kevin Cox as he shares his journey and vision for transforming HR and corporate benefits.

Chapters:

0:00 - Kevin's Statement

0:40 - Introducing Kevin Cox to the show

2:49 - The Role of CHRO's in Healthcare

6:29 - Addressing the Misalignment of Interests in Healthcare

9:48 - The Birth of Health Transformation Alliance

12:22 - The Challenges of Creating a Coalition

15:45 - Advocating for Better Employee Healthcare Experiences

20:28 - The Importance of Collaboration in Driving Change

25:04 - The HTA: Custodians of Member Companies' Money

30:40 - Engaging CHROs: Making the Most of Limited Time

33:45 - Setbacks: Dealing with Free Riders

49:28 - Paying for Value and Outcomes

51:20 - Succession Planning and Advice for CHROs

53:40 - Closing Remarks

Connect with Lee Lewis:

LinkedIn

In the latest episode of Broken Benefits, we are honored to welcome Barbara Wachsman, one of the luminaries of the industry who ran benefits at Disney. Responsible for hundreds of thousands of employees and a budget stretching well into billions of healthcare dollars. While there, Barbara formed one of the largest direct contracts with a major hospital system in America.

Beyond her professional work in HR and benefits, Barbara has also worked in hospital systems, private equity, in consulting, and more.

Join us as we delve into Barbara's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way.

Chapters:

0:00 - Cold open

0:40 - Introducing Barbara Wachsman to the show

2:05 - The Excitement and Challenge of Disney

3:20 - A Message from Catalyze Health

4:00 - Provider vs. Employer Side

9:30 - Pulling Accurate Data and Healthier Work Forces

12:40 - The Acquisition Era

15:15 - Hospital Systems and Commercial

20:10 - Risk Based Primary Care Model

29:40 - Advice on Direct Contracting

33:40 - A Message from Catalyze Health

34:15 - What Benefits Managers Should Do NOW

40:00 - Leverage Points To Press To Get What You Want

45:00 - Metrics To Be Aware Of

49:00 - A Right of Responsibility and HDPs

52:35 - What to Do About Changes in Primary Care

57:00 - How to get in touch with Barbara to Learn More

57:40 - Closing Remarks

Connect with Lee Lewis:

LinkedIn

In the latest episode of Broken Benefits, we are honored to welcome Shelly Carlin, the impactful Executive Vice President of the HR Policy Association and the Center On Executive Compensation. Beyond her advisory work, Shelly was the Senior Vice President of HR and Communications at Motorola.

Beyond her professional work in HR and benefits, Shelly is an advocate for UCLA Softball and currently works as the managing editor for D1Softball.

Join us as we delve into Shelly's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way.

Chapters:

0:00 - Cold open

0:40 - Introducing Shelly Carlin to the show

2:45 - The Common CHRO Myth

3:10 - A Message from Catalyze Health

3:50 - How Much CHRO's Focus on Healthcare

8:50 - Health Transformation Alliance and Collective Action

13:00 - How to Leverage Care

16:45 - Signs of Complexity and Areas for Improvement

20:10 - How CHRO's Can Make a High-Level Difference

29:00 - Getting Educated

34:06 - A Message from Catalyze Health

36:00 - Signaling What's Important Top Down

41:00 - Risk Shifting and The Negative Impact on Labor

45:00 - Lean In On Well Being

48:40 - Shelly's Hope for The Future of CHROs

51:50 - How to get in touch with Shelly to learn more

52:30 - Closing remarks

Connect with Lee Lewis:

LinkedIn