In this powerful episode of Broken Benefits, we sit down with healthcare thought leader Matt Harmon to explore the real potential for innovation and transformation within the American healthcare system—starting with the people who hold the power to do it: CHROs and benefits leaders.

Drawing from his extensive experience, Matt unpacks the systemic hurdles that keep companies stuck in broken benefits models and offers a blueprint for taking bold, actionable steps toward meaningful reform. If you’re in HR, healthcare, or benefits administration, this episode is a must-listen.

Change won’t happen overnight—but as Matt says, “If you never start, you’ll never finish.”

Chapters:

0:00 - Introduction

3:27 - Why all benefit leaders aren't following the same course

7:23 - Navigating new strategies without creating problems

13:52 - Integrating different offerings with enrollment tools

20:10 - Change isn't going to happen overnight

27:55 - Measuring the health plan's results

35:00 - The biggest 'ah ha' moments for Matt

40:24 - Getting carriers to do things they don't want to do

44:53 - Connect with Matt on LinkedIn

45:28 - Closing remarks