In this compelling episode of Broken Benefits, we sit down with Bill Allen, the former CHRO of Macy’s Inc., to explore the intricate and often flawed systems underpinning the management of healthcare in America. With decades of executive HR experience, Bill brings a unique perspective on the intersection of corporate leadership, employee well-being, and the skyrocketing costs of care.

We delve into the systemic misalignments that drive inefficiency and inequity, the pressures facing large employers trying to provide meaningful benefits, and the changes needed to reshape the future of American healthcare. It’s a candid, thoughtful conversation filled with insight, experience, and urgency.

If you care about the people behind the policies—or you’re responsible for shaping them—this is an episode you won’t want to miss.

Chapters:

0:00 - Introduction

1:42 - International experience influencing ideals

13:40 - An important time of change

19:58 - Leveraging data in a new way

33:30 -Advice for other organizations

41:25 - Realigning incentives to create great performance

49:13 - How to connect with Bill Allen

50:36 - Closing remarks