In this episode of Broken Benefits, host Lee Lewis is joined by Rich Floersch—former CHRO of McDonald’s, seasoned executive coach, and trusted advisor to HR leaders across the globe. Together, they dig deep into a game-changing idea: what if healthcare, so often seen as a sunk cost or painful necessity, could actually become a strategic weapon for your business?

From translating benefit decisions into boardroom language to elevating HR’s seat at the table, Rich shares how benefits leaders can stop playing defense and start driving transformation. This isn't just theory—it's a masterclass in executive influence and real-world impact, from someone who’s advised at the highest levels.

Whether you're a benefits manager trying to get heard, or a CEO looking for ROI beyond spreadsheets, this conversation will shift your perspective—and possibly your priorities.

Chapters:

0:00 - Introduction

1:40 - Differences of opinion on healthcare

8:48 - Problems and opportunities within healthcare

19:24 - Making a difference in healthcare

29:14 - Conflicts of interest among Executives

40:56 - Healthcare benefits and turnover

45:09 - Closing remarks