What We Cover In This Episode: 

• News with Nick and a look at “rucking” [0:43]

• Why front desk staff is such a vital piece for your business to thrive [5:09]

• What type of employee you should be looking for when hiring front desk staff [6:13]

• The gamble you’re taking by not having a front desk staff member [10:5]

• Tips on how to deal with the issue of not having space for a front desk system [11:18]

• Quick wins and how being a secret shopper can give you a fresh perspective on today’s topic [17:37]

• Our weekly challenge, a “Business Boost Blitz” and what this is all about [19:31]

Quotes: 

“I think when we think front desk we just think [they] check people in, which is very important to a boutique experience, but I think that front desk person should be looked at as a core employee to get you to the next level.” [Nick, 6:07]

 “You’re not going to fail if you don’t have a front desk person, [but] this is how you thrive. This is how you get to the pinnacle of studio ownership, when you get to the point where you are a well-oiled machine and you honestly could probably walk away for a few weeks and your business won't implode.” [Megan, 8:34]

“The person that is thriving has that perfect set-up. They have a secondary room, they have a front desk, they have a person manning that front desk, and they have their classes going on at the same time.” [Megan, 16:12]

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