What We Cover In This Episode: 

• Epifany’s integration with fitDEGREE and how it works to get you the best info to build your surveys [3:55]

• The way it works with clients who understand the importance of opening lines of communication with their customers [6:25]

• What types of questions and information can be leveraged by using Epifany [8:54]

• A look at the process of building out the surveys from a client perspective [14:02]

• Steve’s advice on making immediate data-driven decisions and responding to feedback [16:49]

• How to use Epifany to drive client feedback in different directions depending on their answers [20:43]

• A few favorite features of Epifany [23:24]

Quotes:

“It’s kind of become part of our routine as customers to get feedback, but what we really like to do is to work with our partners to identify where users are in their customer journey and make sure we are asking appropriate questions.” [Steve, 3:47]

“We really want these surveys to be kind of surgical opportunities to learn from specific member types, sell to the specific member types, and learn and improve quality control from an instructor perspective.” [Steve, 19:46]

“Really make sure that there is an avenue for partners to provide feedback, it really is a critical first step to kind of help better understand your user experience, better understand your quality control and really make sure that you're listening to your customers and letting them know that you value the input that they give you.” [Steve, 26:10]

LINKS:  

Learn More About Epifany & Get An Exclusive Offer! 

Epifany’s Website & Contact Email 

Stephen’s LinkedIn & Email 

Episode 177: Industry Tea with Partner Epifany - Getting the Best Data-Driven Insight (and Engagement) for Your Boutique Fitness Business

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