What We Cover In This Episode:

• The way that Perkville qualifies their leads to ensure that they are a good fit for their potential clients [2:51]

• A success story of loyalty and community [4:41]

• An inside look at some of the innovative features Perkville offers [7:30]

• What makes Perkville's approach to sales and solutions so effective [9:53]

• Why Devin says that loyalty software is absolutely essential for modern fitness studios to have in place [13:14]

• Some of the top features that fitness studios should be looking for in loyalty and referral programs [14:52]

• How a well-structured loyalty program can impact client retention and acquisition [19:10]

• Devin takes us through what the implementation process looks like when a studio begins working with Perkville [21:58]

Quotes:

"For me, I think that relationship building is equally important as the product itself. So if somebody doesn't like you, they won't want to work with you, so that doesn't translate into a sale." [Devin, 10:48]

"Recognizing your customers is a key component of studios business model and referrals are truly the lifeblood of fitness studios business.So Implementing a program really can make a big difference in helping the growth of a business, in a very cost-effective way." [Devin, 14:06]

"Perkville as a company has an integration and partner-forward business model, so it makes sense that internally we embody the same collaborative principles when it comes to teamwork." [23:11]

LINKS:

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