Join Dane, Jeff, and Craig for the next episode of Tailboard Talk as we discuss the proven method of Crew Resource Management (CRM) and how it can improve safety and reliability in the fire service.  We will have the pleasure to visit with Jeff Dyar and Paul LeSage, who are both co-authors of Crew Resource Management (CRM) books for the fire service. CRM builds an understanding of communication, which is one of the most basic traits of a higher reliability organization (HRO). We will also discuss the connection to the principles of a HRO and explain how Crew Resource Management is a tool that enhances communication – all of which improve operational effectiveness and safety.