What We Cover In This Episode:

• A look at our recent key feature updates, including schedule visibility, gift card discounts, and more [1:17]

• The flexible gift card redemption feature now available that will enhance user experience [6:32]

• Some use cases that highlight why these new features will be valuable to you [9:58[

• What we’ve done to simplify the refund process for drop-in classes and how this will improve administrative efficiency [12:10]

• Why it’s important to understand where these new features are coming from and next steps to submit your own feedback [19:10] 

Quotes: 

“Discounts for a gift card only work on the public app for users, not for guests, and the reason that we had to build that is because someone can get into an infinite loop where they are using gift card balances to buy more gift card balance.” [Nick, 5:03]

“We've always had the ability of having flexibility around your billing, where you could bill within a matter of weeks, months or years, but with perks, we have only had it on a monthly basis, or a per week basis. So, now we have extended that so that membership perks can now be renewed on a four-week basis, two-week basis, three-week basis, three-month basis, whatever you want to do to get creative.” [Nick, 7:42]

“One of our goals in mind was Mother's Day. We really wanted this [feature] before that next holiday, where we do see an uptick in gift cards.” [Megan, 13:15]

 

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