When we think about our AR clients who do it all, one name always stands out! Bryan is the Director of Clinical Operations at My Face Lady as well as a Trauma Surgery Nurse Practitioner by day, and he spends a several hours a month in the ER as well.

One thing Bryan and his two partners at MFL have mastered is strict protocols and processes for managing the day to day. At their size, they have had no choice! 

With over 85 injectors spread across Texas and Louisiana, this concierge medical practice has exploded since it opened 5 years ago. Bryan has learned a lot of lessons by trial and error, especially when it comes to hiring, onboarding and training a massive staff. 

The business is bringing on new talent 4-6 times a year with 10-15 injectors at a time! He’s built a stellar leadership team with devoted personnel to manage onboarding, payroll, inventory, Aesthetic Record, local outreach and more. There’s only 1 of him and 85 of them, and he can’t be everywhere all at once. Process is the only way..

He’s become an operations master with some many moving parts- there is no playbook for concierge medical clinics at large scale. Because of this, they are obsessive when it comes to safety protocols, frequent staff training, building a connected culture, and managing resources (specifically inventory!)

This episode will absolutely BLOW. YOUR. FREAKING. MIND.

Learn more about My Face Lady at www.myfacelady.com or follow them on Facebook at @myfacelady!