June 22, 2022

Episode 291: The Art of Troubleshooting

1 hour 4 minutes

Troubleshooting is much more than solving problems. True troubleshooting is digging into the issue until you identify the root cause of the issue. This week we dig deep into the art of troubleshooting and give you some practical tips and ticks you can use to troubleshoot your way out of any issue!

-- During The Show --

01:00 Digital Signage & CCTV - Matt

Xibo

Frigate

04:00 Rust Desk - Charlie

Rust Desk

Video on censortube

Video Shownotes for docker install

Rport

Important to offer a paid "hosted" option

11:00 Camera/NVR Combo - Mike

Chinese cameras bad

Used Access Cameras

Might be missing peices

May need to be reset

May not have updates

GeoVision

Stay away from GeoVision 360 Cameras

Spork Syndrome

Buy a Used Switch

Synology + Survelance Station

[Orchard NVR](ipconfigure.com)

MotionEyeOS

21:20 Gadget of the Week

Notkia Hackaday

24:00 News Wire

JRC Disaster Relief Algorithm

JRC

Github

Open Source USB Camera

DIY Photography

Circuit Valley

MS Store Policy Changes

GHacks

Mattermost 7

Venture Beat

Grafana OnCall Open Source

Tech Crunch

KDE Plasma 5.25

KDE

Manjaro 21.3

Make Use Of

Linux 5.17 EOL

9 to 5 Linux

Fish Shell 3.5

Fish Shell

Ubuntu Core 22

Venture Beat

Proton 7.0-3

Make Use Of

Total War WARHAMMER III Ported to Linux

9 to 5 Linux

Travis CI Bug

Tech Monitor

Linux Rootkit Syslogk

Tech Radar

SSH Worm Panchan

Akamai

New Linux Malware Symbiote

Threat Post

28:15 Technical Problem Solving

Start with the end in mind

Define Success (Avoids Scope Creep)

Appropriate Response to scope creep

Eliminate low hanging fruit first

Make sure things are up to date

Back tracing (try earlier versions)

Nuke and Pave

Keunwoo's Blog Post

Start with what you know

Eliminate Variables

Simplify or Isolate

Be Firm "We have to do this"

Minimize hardware and software configuration

Can the problem be reproduced on single and/or multiple systems

Root Cause Analasys

What is the cause

Is it correctly fixed

Three main Root Causes

Physical

Human Error

Organizational

Problem Solving Steps

1 Define the Problem

2 Gather Data

3 Identify Causal Factors

4 Determine Root Cause for each factor

5 Implement Solutions

Documentation

Start with existing documentation

Document and share trouble shooting steps

Document the solution (no magic configs)

Share the solution

Effective Bug Reporting

A HUMAN IS ON THE OTHER SIDE OF YOUR BUG REPORT!!!

Title/Bug ID/Reference Point

Environment details

Steps to reproduce a bug

Expected result

Actual result

Visual Proof (Screenshot/Video/Logs)

Severity/Priority

Resolution / Presentation

Review the end goal

Work around or fix

Escalated/Filled Bug Report

-- The Extra Credit Section --

For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard!

This Episode's Podcast Dashboard

Phone Systems for Ask Noah provided by Voxtelesys

Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix

-- Stay In Touch --

Find all the resources for this show on the Ask Noah Dashboard

Ask Noah Dashboard

Need more help than a radio show can offer? Altispeed provides commercial IT services and they’re excited to offer you a great deal for listening to the Ask Noah Show. Call today and ask about the discount for listeners of the Ask Noah Show!

Altispeed Technologies

Contact Noah

live [at] asknoahshow.com

-- Twitter --

Noah - Kernellinux

Ask Noah Show

Altispeed Technologies

Special Guests: JT Pennington and Steve Ovens.

Support Ask Noah Show

...more

View all episodes

By Noah J. Chelliah

4.6

3737 ratings

June 22, 2022

Episode 291: The Art of Troubleshooting

1 hour 4 minutes

-- During The Show --

01:00 Digital Signage & CCTV - Matt

Xibo

Frigate

04:00 Rust Desk - Charlie

Rust Desk

Video on censortube

Video Shownotes for docker install

Rport

Important to offer a paid "hosted" option

11:00 Camera/NVR Combo - Mike

Chinese cameras bad

Used Access Cameras

Might be missing peices

May need to be reset

May not have updates

GeoVision

Stay away from GeoVision 360 Cameras

Spork Syndrome

Buy a Used Switch

Synology + Survelance Station

[Orchard NVR](ipconfigure.com)

MotionEyeOS

21:20 Gadget of the Week

Notkia Hackaday

24:00 News Wire

JRC Disaster Relief Algorithm

JRC

Github

Open Source USB Camera

DIY Photography

Circuit Valley

MS Store Policy Changes

GHacks

Mattermost 7

Venture Beat

Grafana OnCall Open Source

Tech Crunch

KDE Plasma 5.25

KDE

Manjaro 21.3

Make Use Of

Linux 5.17 EOL

9 to 5 Linux

Fish Shell 3.5

Fish Shell

Ubuntu Core 22

Venture Beat

Proton 7.0-3

Make Use Of

Total War WARHAMMER III Ported to Linux

9 to 5 Linux

Travis CI Bug

Tech Monitor

Linux Rootkit Syslogk

Tech Radar

SSH Worm Panchan

Akamai

New Linux Malware Symbiote

Threat Post

28:15 Technical Problem Solving

Start with the end in mind

Define Success (Avoids Scope Creep)

Appropriate Response to scope creep

Eliminate low hanging fruit first

Make sure things are up to date

Back tracing (try earlier versions)

Nuke and Pave

Keunwoo's Blog Post

Start with what you know

Eliminate Variables

Simplify or Isolate

Be Firm "We have to do this"

Minimize hardware and software configuration

Can the problem be reproduced on single and/or multiple systems

Root Cause Analasys

What is the cause

Is it correctly fixed

Three main Root Causes

Physical

Human Error

Organizational

Problem Solving Steps

1 Define the Problem

2 Gather Data

3 Identify Causal Factors

4 Determine Root Cause for each factor

5 Implement Solutions

Documentation

Start with existing documentation

Document and share trouble shooting steps

Document the solution (no magic configs)

Share the solution

Effective Bug Reporting

A HUMAN IS ON THE OTHER SIDE OF YOUR BUG REPORT!!!

Title/Bug ID/Reference Point

Environment details

Steps to reproduce a bug

Expected result

Actual result

Visual Proof (Screenshot/Video/Logs)

Severity/Priority

Resolution / Presentation

Review the end goal

Work around or fix

Escalated/Filled Bug Report

-- The Extra Credit Section --

For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard!

This Episode's Podcast Dashboard

Phone Systems for Ask Noah provided by Voxtelesys

Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix

-- Stay In Touch --

Find all the resources for this show on the Ask Noah Dashboard

Ask Noah Dashboard

Altispeed Technologies

Contact Noah

live [at] asknoahshow.com

-- Twitter --

Noah - Kernellinux

Ask Noah Show

Altispeed Technologies

Special Guests: JT Pennington and Steve Ovens.

Support Ask Noah Show

...more

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More shows like Ask Noah Show

Security Now (Audio)

Coder Radio

LINUX Unplugged

Late Night Linux

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Smashing Security

Home Assistant Podcast

This Week in Linux

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