This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer&nbsp;experience differentiation can make the difference for African airlines, without it costing a fortune.

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

Since its creation in 2018, AviaDev Insight Africa has established itself as the premier podcast dedicated to African Aviation. 

We bring prominent industry voices to the table to establish the "ground truth" informally and candidly.

The podcast was created by Jon Howell, Founder and CEO of AviaDev Africa, Africa's premier event dedicated to developing air connectivity to, from, and within the African continent

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Since its creation in 2018, AviaDev Insight Africa has established itself as the premier podcast dedicated to African Aviation. We bring prominent industry voices to the table to establish the "ground truth" informally and candidly. The podcast was created by Jon Howell, Founder and CEO of AviaDev Africa, Africa's premier event dedicated to developing air connectivity to, from, and within the African continent

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Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

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