What We Cover In This Episode:

• Determining the best time frames for late versus early cancellations [1:59]
• Best practice for no-call, no-shows and late cancellation fees [5:26]
• Whether or not cancellation policies should mirror themselves for all registrable types [7:12]
• Tips for establishing and enforcing membership cancellation policies [8:45]
• How to approach telling your clients to submit their cancellation to the studio [10:38]
• What are some common studio policies surrounding refunds [12:04]
• A look at studio etiquette policies [13:54]

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