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Episode 344: Rapid Fire Q&A: Creating and Enforcing Studio Standards
What We Cover In This Episode:
-
Why standards problems are the hidden cause behind almost every studio frustration, and some Nick's Nuggets to keep them simple [2:16]
-
Where to actually start with studio standards, without writing a 50-page handbook you'll never finish [4:05]
-
A test you can run to see exactly what your staff does (and doesn't do) when nobody's watching [6:58]
-
How to set standards for your instructors without micromanaging or killing their creative flair [9:53]
-
The difference between giving instructors structure versus controlling every cue, song, and word [10:19]
-
How to handle a client who keeps ignoring studio rules without losing them or starting a conflict [13:07]
-
Why posting your rules publicly protects your instructors just as much as it informs your members [15:35]
-
How to empower your instructors to shut down disruptive behavior in the moment, and back them up when they do [16:33]
-
How often you should actually review and update your studio standards [19:50]
-
Why a new hire's question is the perfect excuse to refresh the whole team, not just the newbie [20:52]
Quotes:
"There is a difference between standardizing the experience so that clients know what to expect at a high level versus scripting the class word-for-word. [Nick, 10:22]
"You can't let clients bully you around but also, if you allow them to ignore the rules you've put in place it's like a cancer. It's just going to spread and the situation is going to get worse and worse because you didn't have the hard conversation up front with them." [Nick, 15:01]
"I think everything in life is just constant iterations. I wouldn't do this to the point where you are confusing your staff where it's like every quarter, we have a new policy in place or the rules change." [Nick, 19:57]
LINKS:
Book a Call with the fitDEGREE Team
Learn More About All of Our Partners (Including LoopSpark & LezVU) and Get Exclusive Offers
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE's Business Portal
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q
https://www.tiktok.com/@megan_fitdegree
View all episodes
By fitDEGREE
5
1919 ratings
What We Cover In This Episode:
-
Why standards problems are the hidden cause behind almost every studio frustration, and some Nick's Nuggets to keep them simple [2:16]
-
Where to actually start with studio standards, without writing a 50-page handbook you'll never finish [4:05]
-
A test you can run to see exactly what your staff does (and doesn't do) when nobody's watching [6:58]
-
How to set standards for your instructors without micromanaging or killing their creative flair [9:53]
-
The difference between giving instructors structure versus controlling every cue, song, and word [10:19]
-
How to handle a client who keeps ignoring studio rules without losing them or starting a conflict [13:07]
-
Why posting your rules publicly protects your instructors just as much as it informs your members [15:35]
-
How to empower your instructors to shut down disruptive behavior in the moment, and back them up when they do [16:33]
-
How often you should actually review and update your studio standards [19:50]
-
Why a new hire's question is the perfect excuse to refresh the whole team, not just the newbie [20:52]
Quotes:
"There is a difference between standardizing the experience so that clients know what to expect at a high level versus scripting the class word-for-word. [Nick, 10:22]
"You can't let clients bully you around but also, if you allow them to ignore the rules you've put in place it's like a cancer. It's just going to spread and the situation is going to get worse and worse because you didn't have the hard conversation up front with them." [Nick, 15:01]
"I think everything in life is just constant iterations. I wouldn't do this to the point where you are confusing your staff where it's like every quarter, we have a new policy in place or the rules change." [Nick, 19:57]
LINKS:
Book a Call with the fitDEGREE Team
Learn More About All of Our Partners (Including LoopSpark & LezVU) and Get Exclusive Offers
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE's Business Portal
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q
https://www.tiktok.com/@megan_fitdegree
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