Join Craig Nelson, Jeff Wallin, and Dane Carley for September’s Tailboard Talk! As a firefighter, have you had a great idea for your department but couldn’t move it up the chain of command? Maybe you’re a chief and know that your firefighters have great ideas but you never hear them. The OCFA, CA came up with a solution they call the Optimal Outcome Program. On the opposite coast, fire services across Broward County, FL came together under the Sheriff’s Office in an effort to provide services that are more effective to county residents. Contrary to many public safety mergers, this merger went well. Why? What was done differently? Each of these programs are examples of constantly learning to improve a department’s service – a fundamental HRO trait. Each also represents excellent change management that engages those affected by the change to provide a positive outcome. Div. Chief Bryan Brice from the Orange County Fire Authority (OCFA) and Asst. Fire Chief Todd LeDuc of the Department of Fire Rescue of the Broward County Sheriff’s Office will join us to talk about HRO experiences in their departments.