Over the last 13 years, she’s gone from doing pre/post ops and answering phones to building up a BUSY medical spa with 5 injectors, 3 aestheticians and 5 front desk staff  In a given day, her team sees over 100 patients, and it has to be a well-oiled machine to function, something she has worked hard to create- especially with the front desk who she credits as the backbone of the practice. From her recruiting process to her immersive onboarding program, she’s cultivated a staff that is as loyal to Mountcastle Medical Spa as she is with single digit turnover and several employees with more than a decade of service.

On top of her day job, she’s a busy GAIN trainer and a NP student. She makes it look easy, but she’s quick to point out that none of it happened overnight. It was a learning journey that she’s still on every day. In this episode, she speaks to the pressure new injectors often face when comparing themselves to what they see on Instagram. Amy talks about her own struggle in the beginning to navigate her way to becoming a safe and effective injector before industry trainings and aesthetic conferences were the norm. Now, she makes it her mission to help others learn the basics and grow their skillset before treating beyond their capabilities.

If you are someone who is currently running a big practice or you hope to one day, she’s got an incredible amount of knowledge shared through this episode, especially as it relates to people management and keeping your team engaged with high satisfaction and high productivity. She also speaks to her partnership with founder, Dr. Mountcastle, who she’s worked with closely over the last 13 years as they’ve build a powerhouse practice together.