Virtual GM - A Hotel Management Podcast

Episode 49: From Dishwasher to Icon – Rick Ueno on Hospitality Leadership & the Independent Hotel Show Miami


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In this exciting episode, Cody sits down with Rick Ueno, the legendary General Manager of W South Beach, to talk all things hospitality, leadership, and the upcoming Independent Hotel Show Miami happening September 17–18 at the Miami Beach Convention Center.

🎧 Listen in as Rick shares:

  • His incredible 39-year journey from dishwasher at The Westin Seattle to GM of one of Miami’s most iconic hotels
  • Why he believes the Independent Hotel Show is a must-attend event for anyone serious about boutique and independent hospitality
  • What it means to serve on the IHS Advisory Board and shape the future of the industry
  • Why cultivating a culture of service, style, and sincerity is what sets truly great hotels apart

🏨 About Rick Ueno
Rick is the definition of a hospitality veteran. He:

  • Got his start as a dishwasher
  • Spent 30 years with Westin Hotels & Resorts
  • Now leads the iconic W South Beach as GM
  • Is a passionate advocate for hotel teams, guest experience, and the evolving world of independent hospitality

🎟 Why You Should Attend Independent Hotel Show Miami
Rick and Cody dive deep into:

  • What makes IHS Miami so special: energy, connections, education
  • The value of networking with like-minded hoteliers, designers, and vendors
  • Why independent hoteliers need to show up, speak up, and stand out

πŸ—“οΈ Register Now: Independent Hotel Show Miami – Sept 17–18
🎁 (Special listener discount code announced during the episode!)

Key Takeaways:
βœ… Every hospitality leader has a storyβ€”Rick’s is one of perseverance, passion, and purpose
βœ… Events like IHS Miami are critical for learning, connecting, and growing
βœ… No matter where you start in hospitality, the sky is the limit 🌟

Links & Resources:

  • 🌴 W South Beach
  • 🎟 Independent Hotel Show Miami – Register Here
  • 🎀 Rick Ueno – Speaker Profile

Follow us on Instagram -
@thevibrantteam
@virtualgmpodcast

Checkout our website -
www.thevibrantteam.com

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Virtual GM - A Hotel Management PodcastBy Vibrant Management

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