How can we begin to understand the loss the Klein family has experienced? It's impossible, but also an important step in how we can try to empathize with and support families in this unthinkable situation. Betty and Kenneth are no longer able to share their experience, so Jack El-Hai sat down with Patty Wetterling to discuss how her family navigated the tragedy of her son Jacob's abduction, and what's changed since they learned of his fate after 27 years of searching.