In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leadership and developing managers can drive great Guest service.  Also discussed is how a great blackjack dealer named Perry was a fantastic brand ambassador.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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Web: http://thetonyjohnson.com/

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Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com