People sometimes have expectations of what or who we should be, and when they don't see that, they can freak out.

In this episode, Phil shares a lesson he learned from watching Courtney experience behavioral bias. She doesn't let it get her down or frustrate her; she's learned to shape the situation to gain the best overall result.

Resources:

Please send Comments, Questions, and Feedback to: [email protected]

Please send First Friday Feedback submissions to: [email protected]