Eoin Walker is the HEMS segment promoter for Airbus, and host of The Pre-Hospital Care Podcast. With years of experience as a flight paramedic, Eoin has seen firsthand how good communication cools even the most heated scenarios.

In this conversation, Eoin will let us in on how he’s been able to harness his communication through his life and career, and what we can do to follow suit. How we can "be the thermostat, not the thermometer."