Sooner or later, most leaders need to address emotional control.  But how do you control emotions when they are automatic and sub-conscious reactions?

* Being mercurial, moody, or unpredictable is great for keeping people terrified, but not for building trust, loyalty and performance

* As a leader, or as anyone looking to build/improve success, you have to know what triggers emotional behaviour and what it costs you

* The secret is to build a shark tank - a slight delay or barrier between events and your reactions to them