Should productivity be based on quality or time taken? In this episode of the series, Amy Hancock and James Goulsbra talk about what productivity means to them, how staff are key to your productivity, and the different KPIs you can use.This podcast series complements our hub Creating Tomorrow’s Practice Today – a hub covering regulation, tips from other members and ACCA partners, and how you can build your community. There’s even a checklist that you can use to check your progress. You can check out our hub at https://bit.ly/startyourpracticejourney.