What We Cover In This Episode:

• Why retention is one of the key metrics you should be tracking for any business with a service [2:29]
• Nicks shares three jaw dropping stats on retention to be aware of [3:57]
• The ways that reports within fitDEGREE on new clients and returning clients can help with your retention [6:42]
• Utilizing the check-ins reports in fitDEGREE [8:25]
• A look at the routine breakers report and what it can tell you [9:00]
• Creative ways to get your staff to assist with retention [11:02]

Quotes:

"If you don't have good retention, you are not going to have a sustainable business, so you must be tracking this to ensure that you remain on a positive trend." [Megan, 0:47]

"We count a client as alive as long as they're coming within 20 days of each visit. Once they don't come to your studio within 21 days, we count that as a death within fitDEGREE." [Nick, 7:33]

"If you go into your reports and you go into clients, and then you go into routine breakers, this report was literally built to maintain retention. Someone shows up on this report if they come three weeks in a row, and they've come at least twice per week three weeks in a row." [Nick, 9:02]

LINKS:

fitDEGREE's Business Portal

https://calendly.com/fitdegree/support

[email protected]

https://www.instagram.com/fitdegree/

​​https://www.instagram.com/fitspot_guru/

https://www.instagram.com/fitdegree_nick/

https://www.instagram.com/megan_fitdegree/

https://www.fitdegree.com/blog

https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q