By Adam Turteltaub

An incident occurs.  Everyone wants to know what happened and what the company is doing about it.

To truly understand the problem, however, it’s not enough to look at what happened.  You need to get to the roots to understand why things happened.  Was there something in the training, culture, tone, incentive program that was the root cause of the incident?

Ethisphere’s Erica Salmon Byrne has spent a great deal of time examining and researching the issue.  Compliance teams, she reports, have grown much more interested in finding the root causes to truly solve the problem.  The US Department of Justice is also encouraging companies to dig to the roots of compliance issues.

In this podcast Erica shares insights into what makes for an effective root cause analysis including:

* Knowing how deep to dig

* The importance of a good taxonomy

* What data to have and how to look at trends

* Training investigators, and

* Having the right case management system

Listen in to learn more and get to the roots of what makes for good root cause analysis.