This week: 911 emergency services have reached a critical staffing crisis in recent years with one in four jobs vacant. Writer Adam Bluestein explores how remote work for 911 dispatchers can combine workplace flexibility and critical, real-time response rates. Also, personal finance writer Emily Guy Birken breaks down an essential question for tax season: Should you hire an accountant to make sure everything’s right or use DIY tax-filing software to take care of filing your returns yourself?