For almost 20 years, Etsy has been a popular website for handmade and specialized goods on the internet. But as the company grew, many current and former sellers say the platform has changed and is now full of mass-produced goods. They’ve also complained about increased seller fees. The CEO, Josh Silverman, responds, saying Etsy is still true to its original mission to keep commerce ‘human.’ 

Further Listening:

- What’s Behind Amazon’s Review Problem 

- The Resurrection of Abercrombie & Fitch 

Further Reading:

- Temu’s U.S. Entry Is an Orange Flag for Etsy 

- Etsy to Cut 11% of Marketplace Workforce in Restructuring 

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