🎙️ HVAC R&D Podcast — Episode 192

Every Call Makes the Next Tech Better with FieldMind CEO Ryan Prosser

Technology doesn’t replace experience.

It preserves it, shares it, and helps the next technician solve the next problem even faster.

On Episode 192 of the HVAC R&D Podcast, Rhydon Atzenhoffer sits down with Ryan Prosser, Co-Founder & CEO of FieldMind and host of The Dispatch Podcast, for a conversation about the future of technical knowledge, artificial intelligence, and why the greatest asset in the skilled trades has always been the people doing the work.

Rather than replacing technicians, Ryan believes technology should amplify their expertise—capturing the hard-earned lessons from every service call and making them available to the next person facing the same challenge.

Together, Rhydon and Ryan discuss how AI, technician-driven knowledge, and connected learning can help close the skills gap, improve troubleshooting, and preserve decades of experience before it’s lost to retirement.

For the TradeCrew, this episode is a look at how innovation and human expertise can work together to strengthen the future of our industry.

🔧 In this episode, we cover:

• Ryan’s journey building FieldMind

• Why AI should empower—not replace—technicians

• Capturing tribal knowledge before it disappears

• How every service call improves the next one

• The future of troubleshooting and technical support

• Closing the skilled trades knowledge gap

• Innovation through collaboration and shared experience

• Why the human element will always matter most

Whether you’re a technician, contractor, service manager, or industry leader, this episode will challenge you to think differently about how technology can support the people who keep our industry moving.

🎧 Listen now and subscribe to the HVAC R&D and Ramblin’ Rhyno Substack so you never miss an Article or Podcast drop - https://rhydonatzenhoffer.substack.com/p/every-call-makes-the-next-tech-better

The HVAC R&D Podcast is the Voice of Distribution, Contractors, and the TradeCrew—bringing together the people, stories, and ideas shaping the future of the skilled trades.

#HVAC #AI #FieldService #Innovation #TradeCrew

🙏 Thanks to our partners:

DiversiTech Corporation • LiveSwitch • FieldMind • Asurity • hilmor • RLS Rapid Locking System • True Nature Meats Co.