In this episode of the Connected Workers podcast, Andrew Chrostowski interviews Susan Carlock, the dynamic COO of Murray Mentor. Susan shares her journey from being an ER nurse to co-founding an AI startup aimed at addressing the skills gap in manufacturing. The discussion delves into the importance of tacit versus explicit knowledge, and how Murray Mentor, an AI-powered digital mentor, is transforming workforce development by providing real-time, voice-guided support to technicians. Susan emphasizes the significance of empathetic leadership and the role of AI in enhancing, rather than replacing human jobs. The episode highlights the challenges and opportunities in manufacturing, particularly in the context of AI and digital transformation, and how these technologies can help preserve the craftsmanship and expertise of experienced workers.

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