Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager

We all want to be better and do better in our lives. Episode 41 gives you three great tips on how to be a happier more successful you.

There are three things that you can do for improvement. Those three key ingredients are time management, time for yourself and planning your future. Do you do these three things? If not you need to start today. Take a good look at the time you are spending and see how you can begin to manage it more efficiently. When you start to do this you will find that you have additional time that you did not even know existed. Now just as important is time for yourself. When you start to have time for yourself this gives you more time to think about your future and what it is you want to do and where you want to end up in this great journey.

Do not hesitate another minute. Listen to this podcast of 3 Steps to a Happier More Successful You and then get to work on building the great person that you are and the even greater person that you will become in the future. Now you’re ready to make it a great day!

Everyday Property Manager www.everydaypropertymanager.com

Your purpose is to create greatness in your life so that you can inspire those that are around you. Episode 40 is all about helping yourself so that you can create greatness in others.

What are you doing today to create a better tomorrow? Have you found your purpose? The focus needs to be put on yourself so that you can truly help those that are around you. What does this mean? Well, you need to educate yourself and do more than what is expected. If you currently are not in love with your job you can still educate yourself in an area that you enjoy. Just think about how valuable spending an extra hour or two educating yourself daily would be. The things that you are learning could be exactly what is needed to inspire yourself and also, inspire those that are around you.

It is time to start. Believe me, starting tomorrow is not as good as starting right now! Use the technology and resources that are around you to start the process. Small progress everyday will result in a big return. Go now and make it a great day!

For Customer Service, Management, Leadership and Motivation visit:

www.everydaypropertymanager.com today!

Do you have a great relationship with the people that are around you? This episode is all about keeping and creating some great relationships with co-workers, employees and all of the people that are around you and in your life.

Let’s face it, people like to feel happy. Wouldn’t it be nice if you were the reason for their happiness! Being nice and treating people the way you would want to be treated is great for you and your business. A happy employee or co-worker will always accomplish more than if they were not that way. So, pull those sleeves up and get ready to create some great customer service that is going to generate a positive work environment and possibly some lifelong friends too!  

Now you’re ready to make it a great day!

For more great episodes visit www.everydaypropertymanager.com today!

Why do you do what you do? This is a question that you should know the answer to. Episode 38 discusses the importance of knowing why we do what we do in life and in our profession.

Have you ever wondered why you get up every morning and go to work? If a question like this is going through your mind it could be because you lack direction in life. Many people are going through the motions of life, but are not sure of why. When you know the why you will then understand the reason.

Putting a map together for your future is a great place to start to understand the reason of why you do what you do. Of course, you should enjoy what you are doing, but your job will be more enjoyable if there is purpose and meaning. Take time to create a map to your future. This is great for short term and long term planning.

Your future will only be as good as your plan. Take some time today to create your plan. Next time someone asks you – "Why do you do what you do," you will say, because it is part of the plan. They will be so blown away that they will want to hear more!

Now you’re ready to make it a great day!

To build great customer service you need to have a great response for those challenging moments. Episode 37 discusses the importance of these responses and gives you some tips to improve your response that you give the customer.

Let’s face it, we are going to get those phone calls where we have an upset customer on the other end. Instead of avoiding the call you need to have a great response that makes the customer feel like you understand what is going on. One way to do this is to put yourself in the shoes of the customer.

Three key components will help you give a great response. Those three things are empathy, apologize and respond. If you can get these three things correct you are on your way to a happier resident. Inevitably things are going to go wrong at some point. The idea is to handle these situations professionally and promptly.

So, are you ready to tackle some challenging conversations? If not, listen to this episode and learn the bad response and then the better response. Remember, you cannot control every situation, but you can control how things are handled. Be professional, be nice and respond professionally.

Know you’re ready to make it a great day!

www.everydaypropertymanager.com

Move in day is a day that is full of stress and excitement for you and your new resident. This episode talks about move in day and gives you some great tips to make that day go as smooth as possible.

Moving can be stressful. Why not make the day go better with some great customer service that you can create. There are many things we can do as managers to help our residents a little on the big move day. If possible, you could allow your new resident to sign the lease and pick up the keys a few days early. Also, providing water, snacks and note cards of thanks, in the home, is a great way to show appreciation.

What things can you do to make the move in day go great for your new resident? Working on great customer service is your ticket to a happy resident. Remember, a happy resident has a tendency to tell their friends about you and your rental. This is the best form of advertisement. So, think of some great move in ideas and implement them today. Your resident will love you for it!

Now you’re ready to make it a great day!

Customer service and much more visit: www.everydaypropertymanager.com

We all have expectations and our customers are no different. Episode 35 is all about building customer service skills that focus on exceeding expectation and increasing the customer experience.

Our customers deserve the very best. The challenge is anticipating and figuring out what it is that our customers wants so that we can meet and exceed those expectations. This can be easier said than done, but with some drive and the knowhow of where to find these skills is the key to success.

Don't try to reinvent the wheel on your quest to customer service greatness. Use the tools that you have at your figure tips. There are books, blogs and of course, the Everyday Property Manager Podcast that can help you gain the needed knowledge.

Your first mission is simple. Click on episode 35 and get started. Be ready to listen and take some notes. You are now on your way to greatness! Now you're ready to make it a great day!

For more great information and skill building check out: www.everydaypropertymanager.com

Do you love attending meetings? Most cringe at the thought of them, but a meeting actually can advance your career if you’re doing things right. This episode is your window to understanding the importance of being great at meetings.

It’s true, many people strongly dislike the idea of a meeting. It’s a time when you get put on the spot and are often asked to speak in front of your colleagues. Instead of looking at a meeting as a negative, try turning things around and make the meeting work better for you. Be the person that stands out and is noticed in a positive way.

Looking good, being on time and acting interested are all things that you do not want to down play. Meetings are your time to shine; they are your door to career advancement. You want to make more money, right? So, put on that smile, look great and show up on time. If advancing your career is important to you, practice these 3 steps and become great at meetings.

For more on leadership and customer service visit: www.everydaypropertymanager.com

A New Year resolution is a great way to start the New Year! Have you set some new goals for yourself? Episode 33 is all about setting a goal and actually making it to the finish line.

Every year millions of people create big goals and find themselves falling short of the finish line every year. We all want to set some great goals in our life. The key to accomplishing goals is to set realistic small goals so that you can reach the big finish line. The problem is that we see the vision but don’t set realistic goals.

The first step to the finish line is creating the vision. If you can envision yourself being a certain way or doing something big, you must start to set small realistic goals (small steps) to accomplish the big vision. Be realistic in your planning and any great thing can be accomplished. You are only limited by your imagination and your determination to accomplish the end result.

Take some time and create a map to your end result. A result that will bring you satisfaction of completion. Make it so that you can reach the goal and stick to the map. Remember that you are only limited by what you believe. If you believe you can achieve, you will. Now go and do something great. I know you have what it takes for greatness!

For more motivation and inspiration check out: www.everydaypropertymanager.com

Communication is an intricate part of your job in the world of property management. Episode 32 covers the importance of a neat and clean communication style. Having a good grasp on some great communication skills will help guide you through the most difficult of situations.

Have you ever wondered why certain people can be so difficult? If you don’t then you are among the elite communicators! If you are like most people you may have realized that the problem is a lack of clear communication that creates understanding. Great communication is a must if you want be a fantastic manager. And yes, you want to be that!

Many forms of communication play a part in the communication process now days. There is verbal, written, and body language to name a few. Having one of these wrong during the communication process can create confusion, frustration or even anger. Our job, as great managers, is to understand what each situation calls for and use the appropriate communication for the job. This however can be easier said than done.

Communication is a lifelong process of learning. As long as there are people on this earth, we will need communication. The key is to create communication that is clear and free of confusion. By keeping your communication neat and clean you increase understanding. The better the understanding, the more receptive people are. Now go and work on creating neat and clean communication; your residents will love it! Enjoy the show!