Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager

The last episode we talked about the importance of a neat and clean look (a.k.a. your appearance). Another important area that we must not overlook is a neat and clean property. This episode discusses the importance of a neat and clean property/community.

Residents want to be proud of the place that they call home. This should be obvious, yet I see properties all of the time that look like complete disasters. Like our personal appearance, a great looking property does not need to cost a fortune. Mowing lawns, trimming bushes and picking up trash are simple things that your prospective resident expects to find when they visit your community. It is truly surprising what a little work can accomplish and this work does not need to be expensive.

The rental world is full of many of the same units. If you have a 2 bed, 2 bath apartment for rent, the chances are that there are 10 more, just like it, on the market in your neighborhood. Don’t let a poorly manicured shrub be the reason that people decide not to look at your rental. Believe me, it is all important. Everything from a little shrub, office bathroom, your office to the apartment itself are all being looked at and judged.

We all think that we have the nicest apartment for rent on the block. Your goal should be to be the best one. Your prospective resident should find an apartment that they are proud of. The rental should be clean, warm and most of all a place that they will love to call home. Now go and take a look at your property and decide on what area you can improve on. Believe me, there is always something that can be improved on! Good luck and happy leasing! 

Do you have a neat and clean appearance? This is one area that can be overlooked, but can be a big problem area when the goal is to retain customers or gain new ones. Episode 30 talks about the importance of a neat and clean look. The better you look and feel you will increase the chance of a prospective customer wanting to do business with you.

We all want to look good. Right? Did you know that people are judging you on your appearance? As if we do not already have enough stress in the day. Now we have to worry about what others think of our clothing? That’s right! People want to associate themselves with people that they trust and that they look up to. By having a professional appearance you will increase the chance of grabbing that perfect resident and hopefully helping them to decide to become a resident that stays with you for many years!

Obviously, your appearance is not only about your clothing. Great grooming practices are a must too! No one wants to be around or look up to a person that has not taken a bath in a really long time. Make sure you clean up and put yourself together every day. The goal is to be the person that people would like to associate themselves with. Great grooming is noticeable and can be a big part of your arsenal of tools to find those great residents that we all long to find.

Your first mission is to listen to this episode on: Keep Your Appearance Neat and Clean. When you’re finished listening, go to a mirror and take a good look at yourself. Ask yourself – Do I look like a person that people want to associate themselves with? I am assuming that the answer is: YES! If not, decide on what the first step should be and then do something about it. Looking great will help you feel great and that is a recipe for success. Now go and show the world how great you look and feel!

Your residents expect customer service and deserve the best service that you can give. Are you creating world class service? Episode 29 discusses the importance of perfecting great service. When you add service and expectation you will equal customer satisfaction. This is a must in creating a happy customer.

In customer service you are serving the customer. You should be greeting your customer with a warm greeting, returning phone calls promptly, providing informative information and above all giving them your full attention. Start lacking in any of these categories and devastation could set in. Providing excellent customer service is what will differentiate you from your competitors.

What does the customer (your resident) expect? They truly expect and deserve the very best service. When providing excellent customer service your customer will want to witness friendly, fast and smart world class service. Are you providing world class service? The answer should be YES! Remember, if you want to be the best you have to give the best. The more you practice customer service the better you will be at fulfilling your customers’ expectations.

When you succeed at creating customer satisfaction you are on your way to the top. A satisfied customer will normally stay longer, refer friends and family, and oh, did I say stay longer. This is very important! Your goal as a manager should be to create a positive atmosphere that completely creates a place that your residents are proud of to call home. Now go and start to build your service skills and take your residents satisfaction to the next level!

How do you separate yourself from the competition? Do you have excellent customer service skills? This episode touches on the importance of customer service and asks the question- Is the customer always right? Based on what you have been told all of your life the customer is always right, but are they really right?

Is the customer “always” right is a question that gets mixed answers. One would say that the customer is always right, but is that true? Your goal as a manager is to solve problems and create a playing field where your customer understands the result needed. Simply by making a customer right is not going to solve all situations and will certainly not solve all problems.

As a manager your job is to see through the cloud of confusion and create clarity for all that are involved. In the property management industry there are many “situation” that will arise. Knowing how to deal with these so called situations is the first step in great customer service. Realizing and finding the root cause or core issue of all problems will help you create the clarity needed to find the “happy zone” for your residents.

The goal is to find the core issue and repair or fix it. This can be challenging at times, but with excellent customer service skills you will be on your way to clarity and a happy resident. So, what are you waiting for? Get to work on improving your customer service skills today. The peace and happiness of your residents are depending on you. Now go and conquer this task; you have what it takes to be a champion!

Good luck and enjoy the show! :)

For more information and resources visit: Everyday Property Manager

What is the little voice inside your head telling you? Are you consumed with a negative message that is keeping you away from your goals and dreams? Episode 27 is all about creating a mindset of positive thinking and clearing out that negative mindset.

You need to sweep that negative mindset out of your mind and make room for the positive. The little voice inside your head has a tendency to keep things nice and safe for you. The problem with that is that your mind thinks that what you are doing currently is nice and safe. As soon as you want to do something different your mind steps in and says, “Wait you are doing something good now. What if this (job, business, invention, idea, etc.…) does not work? What if I fail? What if you’re not as good as you think you are?” Believe me, all of these “what ifs” will keep you away from creating success.

The first step is to create a positive mindset. Telling yourself a positive message and creating positive affirmations is a great way to motivate and create positive momentum. Use words like I am, I can and I will. These words change your thinking from negative to positive and are a great start to get you headed in the right direction. Remember, that no one is you and you are the best you in the world. Start using positive affirmations today and tell yourself things like I’m the best at what I do; I am a winner; and No one can hold me back!

Start thinking positive today and remove that negative little voice that holds you back. You can accomplish anything. Remember that anything worth having is usually not easy. You will have to work at it and you will have to work hard at it. Remember, the top of the mountain is seen by those that are willing to climb and see it. You will never experience the top at the bottom. Start your journey today. If you can imagine the view from the top; you can achieve it! Now go create your future and accomplish your dreams. You have massive amounts of greatness in you. Now you’re ready to make it a great day!

Leadership matters and the quality of your leadership is a so important. Taking your leadership to the next level is good for you and the people that you are leading. Episode 26 is all about leadership and the quality of that leadership.

Are you walking the walk and talking the talk? If you don’t set a good example for those around you why would you expect them to be great? The thing is that you are in charge and responsible for the decisions that your followers make. If you give them bad guidance you are at fault. So, make sure you set a good example and walk the walk and talk the talk.

Another great leadership tip is to create clear clarity of what you expect out of your team. You need to have the ability to paint a picture of the end result. If everyone knows what to expect there is no need for confusion. Take your leadership to a new high level and create a realistic vision that your team can reach.

Do you expect a high standard of managers and vendors? Here’s a tip and a quote for success- Increase the standard and your residents will love it. It’s true! Always take the current standard and raise it another notch. You need to be better than the competition. One of the most important jobs as a leader is showing what is expected and painting the big picture. Do this and you will see great improvement.

Leadership quality is a must to accomplish success. You need all hands on deck to sail your ship successfully. Setting a good example and creating a clear picture are your keys to success. Remember that leadership can be easy, but you have to work at it daily. Help your team visualize the goal and you will be on your way to great leadership. Now go make it a great day and be a great leader. I know you can do it!

Visit Everyday Property Manager for more on leadership and self improvement today!

Go for your dreams and don't be afraid to take on new challenges in life. Episode 25 is a milestone for the Everyday Property Manager. This episode takes you on a journey of the first episodes of the show.

In life you only have so much time to make a difference and to put your purpose into action is a must. You already have the drive needed to succeed, but sometimes we all need that little push that tells us to do it, do it now. You have what it takes for greatness, so why not turn that passion into your profession. The sky's the limit for those that take action and chase after the stars.

So, don't wait any longer. Take all of that passion that you have and put it to work creating massive amounts of good in the world. Go, go now and do something great!

Thank you for listening to the Everyday Property Manager and joining me on this journey to greatness.

Now you're ready to make it a great day!

Do you love what you’re doing? Do you get fired up on a Monday about your profession? Episode 24 talks about turning your passion into your profession.

In life we only have so much time. You need to utilize the time that you are given and use it to create massive amounts of value. Is there anything within the career you’re in that you do like? Dig deep, find the area you like and start creating more value.

Listen, don’t focus your time on making money. You are now saying, “WHAT?” Don’t get me wrong; money is important. The problem is that people focus more on the money instead of the value. Remember, the more value you create the more you will be rewarded for that value.

Think about what area you can contribute value to and become passionate about your profession. Turning your passion into your profession is your keys to the fast lane of getting going in the right direction. Take the skills you have and add to those skills. Add value and your value will go up! Now you’re ready to make it a great day!

Everyone wants success, but how do we get it? Everything you do starts with a vision. Can you see what you want to create or do? This episode of Creating Success talks about how to change that vision into action.

Three main components of success are vision, drive, and commitment. When you have vision you can see what you want to do or create. Drive is what gets you to where you want to go. Commitment keeps you going. The road will not be easy, but it can and will be done with vision, drive and commitment.

Do you love what you are doing? One way to be successful is to love what you are doing. Most people focus on money and that is the last thing you should focus on. Sure we need money, but if you love what you do, the money will follow. So, get focused on something that you’re passionate about.

The truth is that you can control and create your success. You just have to believe you can do it. Today is the day to start. Take that vision/idea, use your drive and commit to the end result and you will create the success that you are after. Good luck! Now go and create your success; you can do it! J

Growth in learning is great for your future and doing things that help create growth are your keys to success. Episode 22 talks about growth and what you can do to get headed in the right direction.

You need to grow. A great way to grow is to educate yourself and surround yourself with likeminded people in your industry. Having a desire to create a better future is good for you and those that are around you.

Inspiration and motivation is everywhere. Take advantage of the tools that you have around you. Use the internet to connect yourself to learning. Social media is a great place to submerge yourself in your industry. Learn from likeminded people to take you to the next level.

Don’t wait for someone to create your future. Grab onto the steering wheel of life and take charge. Take those classes, find a mentor and start to add to your value today. Your future self will be so happy that you decided to take action. So, what are you waiting for? Take massive action today and get yourself headed in the right direction!