Felicia Harris, CEO of EverythingHR and EverythingHR Financial Services interviews Teresa Renaud, Owner of Outsourced Sales Management Services and a Fractional Sales Specialist. Teresa shares her 8 reasons that businesses should hire outside sales management to adjust and execute best practices for the company’s sales needs. Teresa also offers advice on how getting audits done every 3-5 years offers viable assessments and what it takes to have strong lead generation.

 

Episode Highlights:

What are the foundational things businesses need to outsource their sales management? How does Teresa’s company handle client acquisition and client retention?Most owners hate managing these sales teams. Don’t rip and replace your top seller. What are sales people typically motivated by?Why isn’t it a good idea for a business to have a selling sales manager?Healthy competition can be a fun motivator for sales staff.Is it possible for clients to hire Teresa for multi-year projects?Does Outsourced Sales Management Services assist in recruiting sales peopleEveryone can benefit from focusing on winning.Always come from a place of expertise in your area of work.Without a sales manager, sales staff are running the show.Get an audit every 3-5 years .

Teresa Renaud: [email protected]

 www.salesqb.com/teresarenaud

Call 586-713-5252

* This episode was rebroadcast due to BlogTalk technical difficulties last month.

 Felicia Harris, Founder, and CEO of EverythingHR and EverythingHR Financial Services shares her own background and things she has learned over more than 30 years in business.

Episode Highlights:

Where did Felicia start out?What is Felicia’s favorite part of working in the financial industry?How has Felicia’s faith influenced her business decisions?What is the difference between a “side-trepreneur” and an entrepreneur?Why are minority-owned businesses outpacing other businesses? What is the importance of knowing your ideal customer in pricing your product?What has Felicia learned about including women in financial planning discussions with their spouses?What is the importance of learning your management style?How did Felicia learn the value she brought to other people’s businesses? How does Felicia decide whether or not to provide free information to someone and when to begin charging?How does Felicia distinguish between busywork and revenue-generating work?What does Felicia recommend women business owners do to prepare for retirement?Felicia notes that many women business owners do not separate their personal finances from their business finances, and that’s a big problem, particularly for retirement.How do you establish a foundation that will allow the business to outlive you?Felicia explains that there’s no such thing as work-life balance when you are a business owner.

2019 American Express State of Women-Owned Businesses Report

April D. Halliburton, founder of All-4-HR & Business Solutions talks with EverythingHR host Felicia G. Harris about HR techniques small business owners can use to improve their bottom line. April, a SCORE mentor, then delves into the free resources available to every business owner through SCORE.

 For over 50 years, SCORE has served as America’s premier source of free business mentoring and education. As a resource partner of the U.S. Small Business Administration (SBA), SCORE has helped more than 11 million entrepreneurs through mentoring, workshops and educational resources since 1964.

Episode Highlights:

What is SCORE?What is April’s background?How can you get involved with SCORE?April mainly advises people on recruiting top talent.How do you know how many employees you need as you’re starting or scaling your business?What should be included in a comprehensive job description?What are some best practices for posting job descriptions?What are some best practices for onboarding new employees?What is the importance of having everything from computer passwords to paperwork ready on a new employee’s first day?Keep your new hires away from underperformers or negative coworkers.How can the Small Business Administration support you?How can CEO roundtables help your business?

Resources:

https://www.score.org/

https://www.sba.gov/

Email April: [email protected]

EverythingHR Podcast host Felicia G. Harris talks with Latricia Wright, principal practitioner of Olive Seed, who is a Nutritionist, Registered Herbalist, Auricular Detox Specialist and Diabetes Prevention Coach with more than 10 years of experience in her field. They discuss why it makes sound business sense to focus on wellness programs.

Highlights:

What led Latricia to the wellness space?What is Olive Seed?What types of wellness programs would Latricia recommended for businesses to offer?How does investment in a wellness program lower overall costs and increase productivity?What is the difference between some kind of fad diet and the way Latricia views wellness?What kinds of programs does Olive Seed offer?What tips can Latricia offer to make lunch prep less tedious?How does Latricia focus Olive Seed’s programs onto the function of food?Why did Latricia begin a walking club?How does Latricia customize classes based on who’s participating?

3 Key Points:

Wellness programs improve employee engagement, morale, and productivity.Olive Seed offers fully customized programs for organizations, individuals, and small groups that range from cooking classes to stress management.In-person workshops and classes like this have a much higher rate of engagement than the standard online wellness platforms companies often provide.

https://www.olive-seed.com/

EverythingHR LinkedIn - https://www.linkedin.com/company/everythinghr1

Felicia Harris, Founder, and CEO of EverythingHR and EverythingHR Financial Services interviews Dr. Jennifer Nash, Owner of Nash Consulting and Associates. Dr. Nash, who has 25 years as an executive coach and leadership development expert, talksabout the 5 Strategies to Build Relationship Intelligence.  

Highlights:

Why is it important to have relationships in our personal and professional lives? What makes up a healthy relationship? How can we turn around a toxic relationship and make it more positive? How can you build a relationship with someone that you don’t know very well? Does the environment play a role in building a mutually beneficial relationship? If you as a business owner know you have a toxic work environment, how can you repair it?What is empathy and why is it important?  What is the difference between coaching an employee and mentoring an employee?  How do we demonstrate inspirational leadership in our workforce?   What are techniques to adapt to change? How do we establish trust? Being an introvert just means that you get your energy from within and extroverts get their energy from being around others. 

 Key Points:

 People that have a best friend at work are 7 times more likely to be engaged in their job.   Actively listening is when you are focused on what the person is saying, absorbing it, rephrasing it in your own words so they know they were understood. Not just planning your response while they talk. 

ww.NashConsultingAndAssociates.com

734.489.1206

This episode of the EverythingHR Owner to Owner Podcast is the final installment in our series celebrating National Women’s Small Business Month. Linzie Venegas, Vice President of the Ideal Group,  joinsEverythingHR CEO Felicia G. Harris to discuss the challenges and successes she has experienced as a leader in her family-owned construction-related business.

Highlights:

Linzie shares the history of the business and how they ended up in Detroit.What was Linzie’s first exposure to the business while growing up?What are all the different areas of the business Linzie has been involved in over the years?Why does Linzie see decision-making as the most important skill for a business owner?How does Linzie manage running the business alongside family who are also in leadership positions at the company?Why does Linzie believe a good website is fundamental to the success of your business?Linzie talks about finding the marketing channels that work for you and how to measure their ROI.Linzie shares her commitment to evolving her marketing strategy and always looking for ways to improve.What is the importance of responding to reviews online, particularly negative ones?What is the importance of communicating with your team and maintaining continuity?Linzie talks about her experience with mentorship.How do you create an environment for a healthy debate of ideas?What does Linzie do as a woman in the construction field to mentor other women and serve as an inspiration for others?How did Linzie become adept at looking at marketing analytics and financial statements?

Felicia Harris, Founder, and CEO of EverythingHR and EverythingHR Financial Services shares her own background and things she has learned over more than 30 years in business.

Highlights:

Where did Felicia start out?What is Felicia’s favorite part of working in the financial industry?How has Felicia’s faith influenced her business decisions?What is the difference between a “side-trepreneur” and an entrepreneur?Why are minority-owned businesses outpacing other businesses? What is the importance of knowing your ideal customer in pricing your product?What has Felicia learned about including women in financial planning discussions with their spouses?What is the importance of learning your management style?How did Felicia learn the value she brought to other people’s businesses? How does Felicia distinguish between busywork and revenue-generating work?What does Felicia recommend women business owners do to prepare for retirement?Felicia notes that many women business owners do not separate their personal finances from their business finances, and that’s a big problem, particularly for retirement.How do you establish a foundation that will allow the business to outlive you?Felicia explains that there’s no such thing as work-life balance when you are a business owner.

Resources:

[email protected] American Express State of Women-Owned Businesses Report

Felicia G. Harris,CEO of EverythingHR and EverythingHR Financial Services, interviews Taryn Sulkes, founder of Eagle Specialties, and Katie Balash, President of Vaughan Industries, Inc. about being women in male-dominated fields, work-life balance, mentorship...

Highlights:

Katie and Taryn share their business backgroundsHow have their careers and experiences been impacted by working in male-dominated industries?How do they adjust their networking strategies in a male-dominated field?What advice would Katie and Taryn give to other female business owners who are concerned about gaining respect and a good reputation in a male-dominated industry?Katie and Taryn emphasize the importance of trusting your instincts.How have their values influenced their decision-making?They discuss the reality that there is no such thing as true work-life balance as a business owner. What separation do Katie and Taryn make between their personal and work lives?Katie reiterates that it’s okay to say no. How have Katie and Taryn handled the rare situation when someone crosses the line with them physically?Katie and Taryn have found male and female mentorsHow have Katie’s opinions about mentorship changed since she realized a mentor does not have to be older than you?

Key Points:

Align your business practices with your values.Any decision you make has to be in the best interest of your entire team.Trust your instincts; it’s okay to say no.

Vaughan - https://vaughanind.com/

Eagle Specialties -https://es-us.com/

Susan Justice joins EverythingHR CEO Felicia G. Harris on the EverythingHR Podcast to discuss Open Enrollment. Sue is Owner and President of Emery Benefit Solutions. Sue talks with Felicia Harris about what you should look for in a benefits package and what the enrollment process should look like.

Highlights:

Sue describes her background and how she came to start Emery Benefit Solutions.What is the difference between a broker and an agent?What should a business owner look for in an agent or a broker?How does the process differ for small versus large organizations?What should you pay attention to in a proposal from an agent or broker?What are the basic benefits an agent would handle?What are compliance issues employers need to be mindful of?They discuss why the most important thing you can do as an employer is understand the benefit plan’s design to answer employee questions and know that you are in compliance with the law.How can an employer best communicate to their employees what benefits are being offered?How can you make sure your new hires get the same information the rest of your employees received during open enrollment?What should employees look for in plans when they are engaged in helping to choose which one the company selects?What is the difference between an active enrollment and passive enrollment?Felicia and Sue remind employers that you should also look for the tech capabilities of the provider, like online enrollment.What is the agent responsible for once open enrollment ends?How does new coverage differ from renewal coverage?

Kim Schott, president of Schott Cultural Consulting and author of the Keys to Client Communication System™, joins EverythingHR host Felicia G. Harris   discuss how employees can enhance your brand as ambassadors for the business.  Kim helps small and mid-size organizations get found online easier.

3 Key Points:

1. Schott Cultural Consulting helps international companies doing business in other countries write business plans and strategies in different languages and know the cultural nuances.

2. Make sure your employees are clear on the company culture and policies so they represent the company properly.

3. Offer employee brand ambassador’s image, video, and written company content contests for access to the public spotlight.

What are employee brand ambassadors and why does your company need them?

Your company vision and mission statement should be region-specificEmployees must know their value and how they add value to the companyKeep your policies updated and relevantQuality control is important with marketing materials and online videosCreate appropriate and compelling company contentMake it easy for employees to share company contentHelp your employee brand ambassadors to become an extension of your sales departmentBrand ambassadors can improve a company’s image during a negative public relations eventTrain employees on how to communicate properly about their company during a crisisWhen everyone is engaged in sales and supply chain, everyone is a winner