Evolved Radio

Most IT Service providers are sitting on top of a multi-million dollar sales opportunity in their existing customer base. This episode of Evolved Radio will show you how to take advantage of this massive opportunity.

Today on the podcast I'm joined by Dan Wensley, CEO of Warranty Master.

Dan is a veteran of the MSP channel, having worked at Level Platforms which was a darling of the Canadian tech scene.

Dan was also the president of Passportal before joining Warranty Master.

In our conversation, we talk about how MSPs can leverage warranty data to ensure their client environments are more stable which benefits the customer as well as the MSP.

There has been a string of coordinated attacks on MSPs recently. Large players like WiPro, Fujitsu, and IBM. As well as a number of smaller regional MSPs. Kyle Hanslovan (@kylehanslovan) of Huntress Labs joins me on the podcast to give us his expert viewpoint on the risks these attacks pose and how IT service companies should be securing their environments to avoid being the next victim.

Huntress Labs Attack Debrief Webinar

Art Markman (@abmarkman) is a leading cognitive scientist. Art is a professor of psychology and marketing at the University of Texas at Austin. He is also the author of several books and hundreds of scholarly articles.

Today we discuss his new book "Bring Your Brain to Work. Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career."

Art also has a podcast called "Two Guys on Your Head."

Today on the podcast I'm talking to Piers Steel, Professor at the University of Calgary and author of The Procrastination Equation. Piers has spent years researching the reasons for and impacts of procrastination. Today we chat about the reasons why you fail to follow through despite your best intentions. It's a surprisingly complex topic. A fascinating mixed conversation on self-help, psychology, biology, and productivity. I'm sure you'll find the conversation as fascinating as I did. Enjoy.

On the podcast, today is Chris Day CEO of Top Down Ventures.

Chris is a well-recognized member of the MSP channel, as the founder of IT Glue. IT Glue's remarkable growth curve and industry attention are unlike anything we've seen in the market. He recently exited IT Glue after selling to Kaseya. Now he's working with SaaS application entrepreneurs to provide capital and scaling strategies for their businesses.

In our discussion we catch up with Chris on the recent M&A activity of Glue and Fully Managed, the projects currently on deck at Top Down, and we discuss the current M&A madness in the MSP channel.

The products being managed by Top Down we mentioned

Quoter

Backup Radar

Warranty Master

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has done work with the govt. Of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your organization and how you can grow the skills of your team to ensure everyone's commitment and success.

Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide-ranging and the discussion is fascinating and enlightening.

Today's podcast is brought to you by Cloudberry. Your #1 cross-platform cloud backup platform. I chatting with Doug Hazelman (@VMDoug), VP of technical marketing with Cloudberry.

Backups are an important offering for any IT service provider. Cloudberry is focused on supporting MSPs build a flexible backup offering that protects servers and workstations, as well as cloud app data like Office 365 and G suite.

Cloudberry allows a free trial of their software, so why not sign up and give it a spin?

Doug hosts an MSP focused podcast called MSP Voice that you should subscribe to.

On the podcast today I'm speaking with Canon Bryan, CFO with Terrestrial Energy. Terrestrial Energy is an industry leader in next-generation nuclear energy. Nuclear is a fantastically efficient and clean source of energy, but over the years it's earned a bit of negative reputation. As Canon and I discuss this reputation is really unfair when you examine the facts. Terrestrial Energy is building the next generation of nuclear power. It's much more compact, it's dramatically safer, and could be the key to our energy future.

Resources mentioned

4th Generation Energy Blog

Terrestrial Energy on Twitter & Facebook

Taylor Wilson - MSR Ted Talk - This is the TED Talk that got me excited about the MSR technology

Turning CO2 into gasoline

Nuclear facilities have killed far fewer people than you may think.

Today on the podcast, my guest is Nigel Moore, Founder of The Tech Tribe.

Nigel built and sold a successful MSP in Sydney. He now is leading a tribe of MSP owners looking to grow their MSP practice.

Nigel and I talk about the evolution of the IT service company to an MSP.

The mistakes people make and what makes it difficult. We also explore the idea of if you should do TnM & MSP or just go pure MSP.

Nigel is a fantastic guy and is truly passionate about the industry.

Managed Services in a Month - by Karl Palachuk

The Tech Tribe discount link here. Use this link and get 40% off your first month and the tech tribe will donate mosquito nets to communities in Africa!