Employee experience can directly affect your customer experience, resulting in lost profits.  John Hightower, Co-founder and CEO of Arch + Tower, an FD company, explains how understanding your employees' needs is important to your company’s operational excellence.

Arch + Tower is a consulting team specializing in customer experience, employee experience and operational excellence. Learn more: www.archandtower.com

LinkedIn: https://www.linkedin.com/company/archandtower/

Maslow’s Hierarchy of Needs: https://www.archandtower.com/post/maslow1