Exit Coach Radio

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

How should leaders handle a workplace issue when the facts are unclear and the stakes are high?

In this episode of Exit Coach Radio, Bill Black talks with Hattye Knight, human resources professional, author, speaker, radio host, and trainer, about one of the most important and sensitive responsibilities in employee relations: conducting a fact-finding investigation. Drawing on her extensive background in HR and workplace issues, Hattye shares practical insight into how organizations can respond more effectively when concerns arise involving employees, policy, conduct, or workplace conflict.

This conversation explores the purpose of a fact-finding investigation and why getting the process right matters so much. Hattye explains how leaders and HR professionals can approach an investigation with fairness, objectivity, and professionalism while gathering the information needed to make sound decisions. She also discusses the importance of documentation, communication, and consistency when handling employee relations matters.

For business owners, executives, managers, and HR leaders, this episode offers useful perspective on how to reduce risk, protect workplace trust, and address issues in a way that is both responsible and respectful. It is especially relevant for organizations that want to strengthen leadership judgment, improve internal processes, and handle sensitive employee situations with greater confidence.

Hattye also brings a unique perspective as the author of Against Company Policy, an HR suspense novel, combining real-world experience with a deep understanding of workplace dynamics and policy-related challenges.

Topics include:

fact-finding investigations

employee relations

HR best practices

workplace policy issues

leadership and risk management

Listen for more conversations on leadership, growth, succession, and exit planning through Exit Coach Radio.

Join Bill Black for his weekly humor column at BlackPapers: https://Blackpapers.substack.com

#ExitCoachRadio #HumanResources #LeadershipDevelopment

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

Many people don't live up to their potential because they "play it small". Patti Cotton of The Cotton Group, Inc., discusses why that is and what you can do to "play it Big"!

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

Carol Marzouk, CEO of Leadership 'N' Soul discusses why there is low trust and destructive conflict in the workplace, and what to do about it.

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

KenSanginario

 is the Founder of Corporate Value Metrics, LLC and he has developed a cloud-based tool to help business owners increase their business value by 50-100% over the next 3-5 years. Go to his website to find out about the "Value Opportunity Profile".

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

How can the right question change the way a person thinks, leads, and moves forward?

In this episode of Exit Coach Radio, Bill Black talks with Moty Koppes, a Master Certified Executive Coach, about the power of coaching questions and why they can create real change in both business and life. Moty explains that great coaching is not simply about asking for answers. It is about asking questions powerful enough to shift a person’s frame of reference, challenge limiting beliefs, and open up a new understanding of who they are and what they are capable of.

This conversation explores what makes executive coaching different from advice-giving, consulting, or problem-solving alone. Moty shares how people often come into coaching already thinking deeply about their goals or challenges, yet remain stuck in the same patterns of thought. The breakthrough comes when a question helps them see themselves, their assumptions, and their possibilities in a new way. That shift in perspective can unlock clarity, confidence, and forward movement.

For business owners, executives, and professionals, this episode offers valuable insight into leadership development, self-awareness, and the role coaching can play in personal and professional transformation. It is especially relevant for leaders who want to improve decision-making, strengthen mindset, and understand how better questions can lead to better results.

This discussion is also a strong reminder that growth does not always begin with the right answer. Sometimes it begins with the right question.

Topics include:

executive coaching

powerful questions

mindset and belief shifts

leadership development

personal and professional growth

Listen for more conversations on leadership, growth, succession, and exit planning through Exit Coach Radio.

Join Bill Black for his weekly humor column at BlackPapers: https://Blackpapers.substack.com

#ExitCoachRadio #ExecutiveCoaching #LeadershipDevelopment

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

Janne Ohtonen is in the business of Customer Experiences and is going to talk about Customer Experience

Strategies.

Questions discussed:

What makes customer experiences so important?

How can companies ensure they are producing remarkable customer experiences?

What happens for organizations that do not put proper effort in customer experiences?

Offer:

Free online video training series for creating your own customer experience blueprint at http://bit.ly/cebbillblack

Contact info:

Email Address [email protected]

Website http://addvalueto.me

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

Tess Cox, Principal of Tess Cox and Associates, has a myriad of skills, but ultimately aims to assist others in personal and professional transformational change. She believes that choice, not chance, determines your destiny. Feedback is crucial to self-awareness, and self-awareness allows us to grow more effectively. Coaching is essential to maximizing our potential. 

In her interview, Tess not only shares the 5 C’s of leadership, but also redefines the term leader. She stresses the importance of work-life congruency and aligning both to fit our personalities. Above all, Tess discusses the need to have a well-defined personal philosophy in order to continually make more confident decisions. Tess also shares a few examples of how she has helped her clients experience the outcomes they desire when working with and influencing others. The wisdom shared by Tess could improve your entire life, as well as your business, and should not be passed over.

Smart Advantage is the only marketing and management consultancy focused exclusively on identifying and communicating the most important element of successful competition – your competitive advantage – from your target market’s perspective. Today, we will be discussing the importance of differentiating yourself from your competition.

Questions Asked: 

1. What prompted you to write your book, Creating Competitive Advantage?

2. What does Smart Advantage do and who are your ideal clients?

3. What results do your clients see after an engagement with Smart Advantage? 

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

Dyanne Ross-Hanson, Founder of Exit Planning Strategies, LLC, works with owners of privately held businesses to develop intentional ownership transition plans. She started Exit Planning Strategies, LLC, 10 years ago and has 30+ years of experience in the financial services industry. This work is Dyanne’s passion, and she considers objective expert consulting, independent of predetermined outcome or product, to be absolutely essential in exit planning. The sale of a business can be the single most significant financial event in someone’s life, the business owner needs to be prepared. 

In her interview, Dyanne reasons that exit planning is not a single event, but rather a process. Without a plan, business owners who have put years of effort into their livelihood are leaving the transaction up to chance. She deep dives the notion that the most valuable component of the transaction are the key employees. Additionally, she shares valuable strategies for incentivizing key employees to stay post-transfer. Dyanne also discusses the difference between key employees and employees in key positions, which are not always the same thing. Twenty minutes is barely enough time to scratch the surface of Dyanne’s expertise. 

Read the 5-minute summary for this episode and many others at owl.ceo. The OWL (Owner Wisdom Library) turns insights from more than 1,200 Exit Coach Radio interviews into short, practical lessons for business owners on growth, leadership, operations, and exit planning.

The KPI Guy is dedicated to bringing actionable KPIs to small and medium business. We turn data to dollars by designing, implementing and optimizing business performance metrics. You can't manage what you don't measure. Website: kpiguy.com  Email: [email protected]