Marci Strauss, PharmD, Manager, Clinical Operations at Pharmacy First talks about medication adherence and clinical services in 2025 and what expectations and opportunities are available for pharmacies this year.

Podcast Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts, asks Strauss about revenue generating clinical services programs, continuous quality improvement, and how to prioritize these programs throughout 2025. Strauss recommends the pharmacist work with staff to understand contracts, review patient outreach and communications, and leverage appointment based models.

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