Experience Matters

Welcome to our final episode of the Experience Matters Podcast powered by Officium Labs. Each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

In the past couple of years, we've seen constant change and evolution. From new COVID variants popping up every six months, to a labor shortage and the “Great Resignation,” there's no question that our world is not "going back to normal" any time soon. Our host, Nate Brown, is joined by Sean Wisdom, Senior Vice President of Global Marketing at Arise to discuss 5 tactical strategies to elevate CX now.

Let’s work together to make experiences that matter!

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

Our host Nate Brown is joined by THREE guests (a first for us)! This episode features Jonathan Shroyer, CEO & Co-Founder of Officium Labs, John Pompei, Former Chief Customer Officer at Officium Labs and Robert Padron, EVP, Chief Growth Officer at Arise Virtual Solutions.

Join us as we embark on this new journey with Arise Virtual Solutions. In this episode, we hear from both teams on what this acquisition means, what are the next steps, and what does this mean for our employees and customers.

Check out the full press release to learn more about the Arise Acquisition: www.officiumlabs.io/blog/arise-virtual-solutions-announces-acquisition-of-officium-labs

Let’s work together to make experiences that matter!

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

This episode we have a guest host, our Chief Customer Officer John Pompei. He is joined by our Chief Executive Officer and Co-Founder Jonathan Shroyer to discuss some exciting news!

Check out the full press release to learn more: www.officiumlabs.io/blog/arise-virtual-solutions-announces-acquisition-of-officium-labs

Let’s work together to make experiences that matter!

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

Our host Nate Brown is joined by two incredible CX leaders, Denise Lee Yohn and Kyle Hamm to talk about how to embed culture as the backbone of your customer experience strategy, or initiative.

Let’s work together to make experiences that matter!

Our host Nate Brown is joined by Paula Friedrich and Mary Drumond, two of the greatest minds in the CX field who will take a dive deep into the psychology of customer experience to understand how we can enhance both the perceptions and outcomes of our customers.

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

I am your host, Nate Brown, and in this episode I am joined by the Head of Customer Experience at Mid-Day Squares, Joanna Dos Santos, and John Pompei Chief Customer Officer at Officium Labs. In today’s episode, we talk about how to embed customer centricity in the startup of any company from the very beginning.

Let’s work together to make experiences that matter!

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs. Each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

I am your host, Nate Brown, and I am joined by Clare Muscutt, founder and CEO of a new initiative called Women in CX, and Shameem Smillie, CX & Contact Centre Leader at Mitel, to talk about diversity and inclusion, the heart of our CX design and initiative. Let’s work together to make experiences that matter!

Welcome to the inaugural episode of the Experience Matters Podcast powered by Officium Labs, where each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

In this episode, our two guest experts, Jeanne Bliss and Katie Hunt, dive into 3 ways you can achieve a mission-driven customer experience.

Sometimes we are required to partner with vendors to help make our overall customer experience better. But how do we ensure we're creating a seamless experience and not creating more friction for our customers? On this episode of the Experience Matters Podcast we have Cristin Pierce, Director of Business Operations at Officium Labs, break down our three big punches on this topic.