exploreHVAC and Home Services with Pam Mashburn

Heatwiser Heating & Air Conditioning founder Dominick Cittadino shares how he accidentally entered HVAC, rebuilt through downturns, and scaled a Syracuse-based company by obsessing over process—letting goals follow. He breaks down branding that actually stands out, trust-based selling, hiring from trade schools, and the systems that turned seasonal stress into predictable growth. If you’re an HVAC owner tired of chasing leads and ready to build something that runs without you, this one hits home.

Mike Petitt, founder of Petitt Heating & Cooling, shares how as a burned-out one-man HVAC tech in White House, Tennessee he rebuilt his life—and scaled to a multimillion-dollar HVAC and plumbing company. From faith-driven leadership and business coaching to ServiceTitan, five-star reviews, and marketing that actually makes the phone ring, this conversation reveals what most contractors learn the hard way. The turning point that changed everything might surprise you.

Nick Case of Vital Air shares how a fast-growing Gwinnett County HVAC company is winning by putting customer experience ahead of tradition. From pricing transparency and technician communication to where AI actually fits in HVAC, this conversation challenges how service businesses think about trust and growth. One mindset shift Nick learned the hard way might change how you run your company tomorrow.

Charles Ramsey of Johnstone Supply brings the supplier’s perspective on HVAC success, sharing what he sees contractors miss when it comes to growth, local trust, and long-term relationships in East Alabama. From private equity vs. local shops to marketing visibility, supply chain shifts, and AI’s real role in HVAC, this conversation reveals what separates thriving contractors from the rest—and why suppliers often see the truth first.

Air Comfort Services owner Jason McMurray reveals the counterintuitive habits that grew his Blountville HVAC company from a solo operation to a thriving team. From what homeowners misunderstand about maintenance to the overlooked skill that wins customer loyalty, Jason shares the lessons that changed everything. Plus, his take on the future of HVAC tech might surprise you.

Reardon HVAC owner Chris Reardon breaks down the realities of leading a family HVAC business—hiring challenges, culture wins, and the pivot that saved their company. This conversation dives into growth, leadership, and what Everest coaching helped him uncover. If you’ve ever wondered how a small shop stays successful for 70+ years, press play.

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In this episode of the Explore HVAC and Home Services Podcast, Pam Mashburn chats with Robin Johnson, owner of High Road Heating and Cooling, about her journey as a woman leading a successful HVAC business. Robin shares how she built a company grounded in integrity, the challenges of hiring in a tight labor market, how she balances business with family—including working alongside her husband—and why community involvement is at the heart of everything they do. This inspiring conversation offers practical insights and a refreshing perspective on leadership in the trades.

In this episode of exploreHVAC and Home Services, Pam Mashburn interviews Al and Jenny Lenz, owners of Lenz Heating and Cooling, a thriving family-run business in Des Moines. Al’s journey from the Marine Corps to HVAC success, combined with Jenny’s expertise in finance and customer service, has fueled their rapid growth to 24 service vehicles. Their four children play key roles in the company, reinforcing their commitment to family and community. With a strong focus on training, leadership, and customer care—including a lifetime free maintenance program for veterans—they’ve built a respected, service-driven business while maintaining work-life balance.

In this episode of the Explore HVAC and Home Services Podcast, Pam Mashburn speaks with experienced EOS Integrator Forrest Derr to explore how home service businesses can implement the Entrepreneurial Operating System (EOS) to improve operations, align teams, and drive growth. Forrest shares insights on the role of Visionaries and Integrators, the biggest challenges business owners face, and how EOS provides a roadmap for success. Tune in to learn how structure, accountability, and strategic planning can help your home service business scale efficiently!

In this episode of the Explore HVAC and Home Services Podcast, Pam Mashburn speaks with Jay Tidwell from Jay Tidwell and Associates as he shares his expertise on building a strong reputation in the home services industry. Jay discusses the importance of trust, communication, and branding, offering practical advice on how to set yourself apart from competitors. Tune in to learn how to manage expectations, handle mistakes, and put your clients first to ensure long-term business success!