Join us on this episode of GlideChat as Jeff Pierce, an Architect with GlideFast, and Lauren Toomey, a Technical Consultant at GlideFast, delve into the intricacies of the future of Service Portal UI and UX in the ServiceNow platform. From discussing the evolving landscape of UI Builder to sharing insights on their favorite projects, Jeff and Lauren provide valuable perspectives on striking the balance between customization and out-of-the-box solutions. Tune in to gain insights into best practices, the significance of user interviews, and the role of language in creating a compelling user experience. Don't miss this engaging conversation about the art and science of crafting efficient and user-friendly Service Portals.