Dr. Richard B. Gasaway is the founder of firefighting consultancy Situational Awareness Matters and one of the nation's leading authorities on human error, situational awareness and high-risk decision-making processes. He has more than three decades of experience in fire, EMS, rescue and emergency management as a firefighter, EMT-paramedic, lieutenant, captain, assistant chief and fire chief. He joins us to explain what situational awareness is, why it matters, and what he thought of his experience with Opticom.