Facilities First with Paul McCarthy

Steve Ward joins Facilities First LIVE to talk about the relationships, lessons, and unexpected turns that shaped his career in facilities management.From getting comfortable being uncomfortable to building genuine connections throughout the industry, Steve shares why success often comes from doing the work we’d rather avoid (and why in facilities, nobody knows your name until something goes wrong!)Facilities First with Paul McCarthy — a facility management podcast on restaurant facility management, people-first facilities, facilities leadership, and vendor partnerships.New full episodes every other Friday at noon ET.Watch: https://www.youtube.com/@PaulMcCarthy-HeroListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/facilities-first-with-paul-mccarthy/id6812309511

Every building has a story, but the people keeping those buildings running often go unnoticed.In this episode of Facilities First, Paul sits down with Liz Cox to talk about the realities of leading facilities and operations. From the daily balancing act of long-term planning and unexpected emergencies to building teams, earning trust, and finding the right partners, Liz shares the lessons she's learned throughout her career.Facilities First with Paul McCarthy — a facility management podcast on restaurant facility management, people-first facilities, facilities leadership, and vendor partnerships.New full episodes every other Friday at noon ET.Watch: https://www.youtube.com/@PaulMcCarthy-HeroListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/facilities-first-with-paul-mccarthy/id6812309511

What does facilities management look like when your "building" is surrounded by mountains instead of city streets?In this episode of Facilities First LIVE, Paul sits down with William Keys, FMP, of Under Canvas to explore the unique world of luxury outdoor hospitality. From maintaining remote glamping resorts to leading teams in some of the country's most breathtaking locations, William shares the challenges, leadership lessons, and behind-the-scenes work that guests never see.Facilities First with Paul McCarthy — a facility management podcast on restaurant facility management, people-first facilities, facilities leadership, and vendor partnerships.New full episodes every other Friday at noon ET.Watch: https://www.youtube.com/@PaulMcCarthy-HeroListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/facilities-first-with-paul-mccarthy/id6812309511

In this episode of Facilities First LIVE, Jessica shares what makes retail facilities such a unique challenge, what separates great facilities teams from the rest, and the things service providers can do to earn trust from day one.Facilities First with Paul McCarthy — a facility management podcast on restaurant facility management, people-first facilities, facilities leadership, and vendor partnerships.New full episodes every other Friday at noon ET.Watch: https://www.youtube.com/@PaulMcCarthy-HeroListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/facilities-first-with-paul-mccarthy/id6812309511

In this episode of Facilities First, Paul sits down with Todd Avery of Tatte Bakery & Cafe to talk about the work people rarely see that creates an exceptional customer experience.Todd shares his perspective on service, operations, leadership, and the discipline it takes to keep things running behind the scenes while building a people-first culture.Facilities First with Paul McCarthy — a facility management podcast on restaurant facility management, people-first facilities, facilities leadership, and vendor partnerships.New full episodes every other Friday at noon ET.Watch: https://www.youtube.com/@PaulMcCarthy-HeroListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/facilities-first-with-paul-mccarthy/id6812309511