Fail Faster

Fail Faster

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Fail Faster episodes

  • #334 - Continue to practice & own your craft

    Shanelle is an author, inventor, and empathetic product design leader with over 17 years of design experience where she has won awards for her design work. She currently works at M&T Bank where she's helping them digitally transform their institutional client services space by automating workflows and designing software that will allow the bank to deliver their products and services at scale. Her passion is to help build high-performing design teams by crafting best-in-class employee experiences. She is a top-rated mentor on ADPList, with over 40 rave reviews, where she mentors designers at all levels to successfully navigate their careers. Shanelle loves to travel and interior design. When she's not working, she's designing her 1950s brick house to reflect a Hollywood glam vibe.

    28 min
  • #332 - Creating multi-channel frictionless customer experiences with empathy
    Scott Taylor, Director of Product Development at Fiserv shares with us how he is creating great customer experiences for delinquent financial customers using his unique blend of strategic, technical, operational, and analytical skills and adding empathy for the users to create immediate stickiness and growth. He strongly believes in post-launch feedback feeding into continuous improvement of any product as he gets satisfaction when his users talk about their great experience with others. Scott shares the crux of his wisdom from being in Collections for more than 2 decades: Approximately 4 out of 100 customers are delinquent on their payments, what causes this behavior and how can we support the people to get out of this mess? This deep thinking translates into his work as he shapes new platforms and products to bring people toward better financial health.
    26 min
  • #331 - Making the customer "Whole"
    Rachel DeFriend Design Director and Adam Zuckerman, Director, Product Development and Modernization join us today from USAA which is a provider of insurance, banking, financial products, and advice focused on the Military community. Rachel and Adam bring a super interesting fireside chat about how design and business perspectives intersect to create better user-centric solutions in a traditionally slow-moving insurance world. They bring their day-to-day work scenarios to share how true collaboration can bring speed and ease to complex decisions. Measuring and tracking progress and impacts surfaces the true value of design for this team so they are able to continue to serve their customers powerfully by providing them with the right information to make complex decisions with ease. Their work is focused on making their customers "whole" with a promise of recovery from any major life incident.
    28 min
  • #330 - By failing to plan, you are preparing to fail

    Vishal Sharma is an Engineering Leader with diversified experience across all facets of Software delivery. Currently, working as Chief Architect for Regulatory Tech Platform within Broadridge. Vishal is a FinTech enthusiast with a passion for simplifying technology architecture and delivery. Currently spearheading a major transformation initiative. In the past, he has worked as a Product Owner of the API management ecosystem for a major global bank. He is a sports enthusiast and has participated in regional Badminton and Ping-Pong tournaments.

    40 min
  • #329 - The art of telling a story

    Ann Meneses AVP Design Lead at LPL Financial is featured in this episode. LPL Financial is a leader in the retail financial advice market enabling independent Brokers to provide personalized guidance to millions of American families seeking wealth management, retirement planning, financial planning, and asset management solutions.

    Ann shares how she breaks complex information into a simpler digestible visual story designed to convey smaller pieces of information. She brings her expertise in running complicated political campaigns to translating complex technical medical information into appetizing bite-size nuggets to her role today. Ann is a huge advocate of design thinking culture where the voice of the user is at the center of the work her team produces.

    32 min
  • #328 - Disrupting how the Real Estate experience touches everyone!
    Srinivas Paluri, CTO at RentBase and a visionary technical leader for tomorrow. RentBase is a brand new startup aiming to be the first all-in-one platform that helps Real Estate agents and brokers organize and track all their rental deals, save hours of time qualifying and matching their leads to listings, and identify future sales from their existing rental deals. Srinivas, shares stories from his recent experience of being at Zillow for 16 years creating new teams and engineering the most robust suite of tools for buyers, sellers, landlords, renters, agents, and other home professionals for the nation's top real estate website. He is now focused to hit a repeat again with his brand new concept to revolutionize the renting experience.
    29 min
  • #327 - Transforming the Casino Industry

    Landon Stanfield Director of Product Management, Digital Payments at Everi Holdings Inc. joins us for this episode. Everi is a diverse collection of artists, developers, accountants, marketers and visionaries committed to giving casino patrons and operators a premium experience on the casino floor. Landon brings his logical problem-solving skills and Fintech expertise to this mix of creators. At Everi, he is applying his deep learnings from working unsecured loans, home equity credit lines, credit cards, acquisitions, and new product launches and combining this knowledge with an understanding of the psychology of consumer decisions. Landon is super excited to be part of the team who are pushing boundaries to self-service models enabling a cashless payment ecosystem where complex transactions happen easily.

    53 min
  • #326 - Situational awareness is critical for great UX design

    Jon Walter is the Director of Software and Control User Experience at Rockwell Automation. Jon has a passion for designing software user experiences for some of the most challenging environments in the world. In these environments, it's critical to have good situational awareness as it can be a difference between life and death for the users and operators. Jon believes in ruthlessly cutting unnecessary elements like flashy backgrounds, animations, and wrong colors and knowing what "bad" looks like as he designs responsibly. He shares how these manufacturing plant environments are evolving with the newer generations and becoming more multi-tenant solutions. Jon is always looking holistically at users, operators, and maintenance personas and how their multiple workflows interact within the software to serve their individual needs powerfully.

    34 min
  • #325 - Become a better human product to overcome challenges

    Mitadru Dey is a pro bono career coach who helps early to mid-career professionals (typically with less than 10 years of experience) achieve their professional goals. He is a tenured Vice President in a top global financial services institution with 17 years of experience managing people and guiding them to success. He sets high expectations and goals for his team, while simultaneously providing the knowledge and frameworks they need to succeed. He has authored many articles on professional development, a few of which have been published on the Acoustic Post, LinkedIn, Medium, and SociallyDesi websites. He has also been featured on podcasts across US, India, and UK to talk about career management in today's world.

    31 min

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We take you inside the trenches of enterprise and bring you the stories of the leaders who are creating the next generation of technology and products.