Fail Faster

Selene De La Cruz is the Director of Content Design & Strategy at Mastercard which is a global technology company in the payments industry. Her desk and office space are full of alphabets and words with which she stitches wonderful stories sometimes in diverse languages to shape the product experience from within a product. Her journey to get to this beautiful place in her career and being able to serve in a powerful way is like an interesting story unfolding. I'm sure there are some answers in here for you to listen to.

Travis Gosselin is the principal software engineer at SPS Commerce, the world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. Travis brings a unique perspective on elevating the experience of the creators - The Developers. He shares his excitement about his next initiative to bring standardization in coding to the developer community and making their work easier. There is a lot packed in this short but powerful episode.

Houshang Livian is the Head of Design at Cloudera, a company that believes data can make what is impossible today, possible tomorrow. If you are curious and looking for the secret sauce to creating delightful products, this episode is for you. Houshang shares an unfolding story of how experimenting with your skills and being curious can pave a path to a career that keeps getting better and better. Houshang also shares how he keeps his passion fed as he influences a strong design thinking culture at Cloudera. You don't want to miss the delightful end of this episode:)

René Insam is the Sr. Director, Product Management & Business Transformation at AIG Retirement Services. René shares the power of culture and change management to enable Digital Transformation at scale. He shares his wins in the enterprise and how it takes thought and perseverance, building upon wins. René shares what Digital Transformation is NOT and what he views as some of the keys to success.

Justin Chappell Joins me from Hyland where he heads the global customer experience for Hyland, which is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. In this episode, Justin shares his approach to earning the Customer's trust and some great tips on how he brings continuous value with continuous engagement, improvement and acting proactively to the voice of the customer. Humanizing customer interactions in this age of customers is what Justin and his team are focusing on.

Brent Kedzierski is the Head of Learning Strategy and Innovation at Shell. We discuss what it takes to globalize knowledge management and make sure an organization is learning faster than the pace of change. This one was really mind-expanding!

Ashish Basaria is the EVP and Head of CX at Firstsource, a team that Digitally Empowers Contact Centers for large enterprises. From existing technologies to emerging technologies, they stitch end-to-end digital contact center experiences. Ashish talks about his juicy failures when Apple disrupted the mobile space to some of his epic successes as a result of his early conditioning of seeing through a customer's lens. Now, I know what's behind the scenes that makes me hit the "buy now" button and makes me loyal to the brands I like:)

Nancy Hensley joins me from stats perform and brings a lot of energy from her sports right into this episode, she talks about her rendezvous with data analytics and how she is now commited to making AI consumable with amazing story telling tools that uses live performance data with statistical data to give the sports fans, coaches and players a unique experience as they watch, strategize or play. Nancy invites women to explore exciting sports tech careers and explore this side of the industry. Let's dive into Nancy's sportstech world.