Federal Fridays with ServiceNow (Government)

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey?

YES!

None of these are less important than the other and compete for an organization’s attention. But how many, how much, how complex are further questions that arise. How many different systems? How much time is an individual spending when health is at stake? How complex is the navigation through all of this causing an undesirable experience and inefficient process, not to mention increased costs.

Speakers:
Jonathan Alboum, Federal CTO, ServiceNowArunkumar
(Arun) Iyer, Principal Executive Architect and Field CTO, ServiceNow

Link to YouTube recording: https://youtu.be/pAt0twuhnPk

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To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences.

Featured Speakers:
• Kinga Ulery, Director, Federal Civilian, ServiceNow
• Veronica Brown, Branch Chief, Office of Program Management Food, and Nutrition Services, Office of Information Technology, Department of Agriculture
• Terry Carpenter, Chief Information Officer and Chief Technology Officer, National Science Foundation

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Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management.

Featured Speakers:
• Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow
• Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force

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Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.

Featured Speakers:

• Mike Rohde, Deputy Chief Information Security Officer, Federal, ServiceNow
• Dr. Allan Friedman, Senior Advisor and Strategist, Cybersecurity and Infrastructure Security Agency
  
  

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Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.

Featured Speakers:
• Robert Jennings, Senior Advisor Operations and Technology, Defense Counterintelligence and Security Agency Chief Strategy Office
• Gus Pastore, Director of Creator Workflows, Federal, ServiceNow

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AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats.

Featured Speakers:
• Jason Beland, Senior Security Solution Sales Executive, ServiceNow
• David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Security Agency

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Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to.

Featured Speakers:
• Mark Matzke, Area Vice President, Department of Defense, ServiceNow
• Adam Prem, Solution Consulting Manager, ServiceNow
• Captain Jeffrey Quinn, Force Chaplain, Submarine Force Atlantic
• Eric Silverstein, Senior Manager, Solution Consulting Architecture, ServiceNow

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In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics.

Featured Speakers:
• Mark Matzke , Area Vice President, Department of Defense, ServiceNow
• Douglas Enfield, Public Works Systems Branch Chief, G-4 Infrastructure Sustainment, IMCOM HQ

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Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers:
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

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Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the USDA and discusses the impact of generative AI on improving service delivery. Learn how to modernize your digital strategy and achieve better outcomes for both internal customers and constituents.

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