For agencies, getting involved early and often in recruitment is key for the cybersecurity workforce.

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Understaffed agencies turn to ‘force-multiplier’ tools to handle growing FOIA work

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Agencies often ponder whether to apply AI to citizen interactions under the customer experience movement, or to making internal operations more efficient. But the two are connected, said Susan Wedge, managing partner for the U.S. public and federal market at IBM Consulting.

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“Cross domain solutions” have long been a critical piece of securing those networks, with the technology serving as a sort of gatekeeper to keep out malware and other threats. But with agencies increasingly adopting cloud services for even classified data, the nature of the “cross-domain solutions” is evolving, too, according to John Meyer, vice president and general manager of cyber products and services at Arcfield.  

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XR technologies are taking hold in the federal government for training and remote assistance. But imagine this “for instance”: air traffic controllers managing the 3D airspace in three dimensions — in that reality. Discover more about what might be possible.

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Look to the NASA Mars rovers, years ahead of others in embracing artificial intelligence, says Ingram Micro’s Tony Celeste. He sits down with Dell Federal’s Art Villanueva to talk about what’s possible now and why the AI/ML future is bright.

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To ensure value out of artificial intelligence, first understand what AI actually is, versus a buzzword make popular by emergent generative applications. That’s according to Jay Meil, chief data scientist and managing director for artificial intelligence at SAIC.

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The Biden administration’s fiscal 2024 budget proposes a big boost for “customer experience” efforts. And how agencies use data – whether it’s customer feedback data or internal agency information needed to verify eligibility – will be a crucial part of those efforts to establish better citizen-facing services. “Data and experience are becoming the last two hard problems,” Dan Tucker, senior vice president for the civil sector at Booz Allen Hamilton, said on Federal News Network.

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Cloud-based software and applications are allowing organizations of all sorts to streamline their missions and generate insights from data. But federal agencies remain especially sensitive to security and other concerns around the cloud. Delie Minaie, vice president for civil sector at Booz Allen Hamilton, says “standard, repeatable” processes will be key as agencies continue to adopt cloud-based technologies. 

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