Feed Forward

In this first episode of a two part series, we explore the evolving intersection of AI and cybersecurity, beginning with the ways AI and social engineering are increasingly influencing elections and online discourse. We discuss the powerful role that bots and autonomous agents play in amplifying polarization and manipulating public opinion, often through subtle tactics that exploit emotional responses. We also dive into social engineering techniques and how they can be combined with AI to create convincing digital personas or deepfakes, raising concerns about the ease of accessing private information or bypassing security. Ultimately, this part raises awareness of the potential risks posed by autonomous AI systems and sets the stage for a discussion on cybersecurity defenses in the next episode.

In this first episode of Feed Forward, we’re diving headfirst into the future of customer support. What if call centers as we know them are on the way out? Imagine no more endless hold music or waiting for someone to “check with their manager.” Instead, we’re talking AI agents that might predict your issues before you even call.

Jay and I bring our own AI-related midlife crises and a good dose of curiosity to this chat, unpacking the tech that’s pushing customer service to the next level. From smarter chatbots to appliances that could one day fix themselves, we look at the full spectrum—whether AI will simply support call centers or make them obsolete. Will future products eliminate the need for call centers altogether? Are we ready for customer service without the human touch? Join us as we kick off Feed Forward and pull back the curtain on what might be the end of an era—or just the beginning of a new one.