We recently released a new Guest Feedback Dashboard for our clients to visualize and digest their guest experience feedback data. In this episode Jeff and Rich discuss usability of dashboards and deeper data reporting within the context of stakeholders who use these tools.

To view the dashboard yourself, start here: https://survey.guestinsight.com/survey/theinn

After a month hiatus from the podcast because we were immersed in software upgrades to our GuestInsight feedback platform, we're back at it.

In this episode (audio only), Jeff and Rich discuss some of the data out there relating to the recovery from the pandemic.

Cheers! Looking back on 2021; some interesting data about travel and hospitality, shopping trends, the PNC Christmas Index, and even a little baseball analytics.

THINK WITH GOOGLE - The Year In Search https://www.thinkwithgoogle.com/consumer-insights/consumer-trends/redefining-normal-in-2021/

PNC CHRISTMAS PRICE INDEX https://www.pnc.com/en/about-pnc/topics/pnc-christmas-price-index.html

LASTING DESIGN EFFECTS OF COVID https://www.nytimes.com/2021/11/23/magazine/covid-design-legacy.html?smid=li-share

#feedback #holidays #trends #2021wrapup #holidayshopping #christmasindex

In this episode we take a look at the number of marketing emails being sent around Black Friday and Cyber Monday, as well as discuss some email communication best practices. #feedback #emailmarketing #blackfriday #cybermonday #cyberweek #givingtuesday #smallbusinesssaturday #bestpractices #followthrough #transactionalemail

Learn some interesting stats and facts about Thanksgiving and some traditions. Jeff quizzes Rich on Turkey Day history, travel, retail, movies, parades, and football. #cx #feedback #thanksgiving #trivia

If you could only ask your customers/guests 1 question, what would it be? #feedback #cx #guestexperience #customerexperience

Customer/Guest Expectations and the word you don't want to read in your online reviews.

Blog post about Customer/Guest Expectations:

https://www.databasesciences.com/blog/guest-expectation-tricky-business

In this third episode about online reviews, we continue the discussion about the rating scales used by the big consumer review sites.

Continuing the discussion from the last episode (Feedback Matters Podcast 21-08-01), we dive into a deeper discussion about online reviews, including the positivity problem; because so many reviews skew to the positive, they don't accurately represent what's really going on with a business, product, or service.