What is your guest survey doing for you? How is it integrated into your organization's operations? We recently published a free checklist for hospitality operators to use as a guide to getting the most out of guest feedback. In this episode, we discuss how and why to use it. Whether you're looking to make changes to your current guest feedback solution or are happy with what you have in place, taking a look at the checklist (and watching/listening to this discussion) can add some context to the guest feedback process. #guestexperience #cx #feedback #bestpractices

Get the checklist here: https://subscribepage.io/zi547G

The world has changed quite a bit in the 17 years we've been collecting and analyzing guest experience feedback. In this episode, Rich and Jeff discuss some of the big changes we've seen in our industry over that timespan, as well as how, perhaps surprisingly, some things haven't really changed at all. #hospitality #guestexperience #surveys #surveydesign #cx #bestpractices #hotelbusiness #restaurantbusiness #feedback

We recently released a new Guest Feedback Dashboard for our clients to visualize and digest their guest experience feedback data. In this episode Jeff and Rich discuss usability of dashboards and deeper data reporting within the context of stakeholders who use these tools.

To view the dashboard yourself, start here: https://survey.guestinsight.com/survey/theinn

After a month hiatus from the podcast because we were immersed in software upgrades to our GuestInsight feedback platform, we're back at it.

In this episode (audio only), Jeff and Rich discuss some of the data out there relating to the recovery from the pandemic.

Cheers! Looking back on 2021; some interesting data about travel and hospitality, shopping trends, the PNC Christmas Index, and even a little baseball analytics.

THINK WITH GOOGLE - The Year In Search https://www.thinkwithgoogle.com/consumer-insights/consumer-trends/redefining-normal-in-2021/

PNC CHRISTMAS PRICE INDEX https://www.pnc.com/en/about-pnc/topics/pnc-christmas-price-index.html

LASTING DESIGN EFFECTS OF COVID https://www.nytimes.com/2021/11/23/magazine/covid-design-legacy.html?smid=li-share

#feedback #holidays #trends #2021wrapup #holidayshopping #christmasindex

In this episode we take a look at the number of marketing emails being sent around Black Friday and Cyber Monday, as well as discuss some email communication best practices. #feedback #emailmarketing #blackfriday #cybermonday #cyberweek #givingtuesday #smallbusinesssaturday #bestpractices #followthrough #transactionalemail

Learn some interesting stats and facts about Thanksgiving and some traditions. Jeff quizzes Rich on Turkey Day history, travel, retail, movies, parades, and football. #cx #feedback #thanksgiving #trivia

If you could only ask your customers/guests 1 question, what would it be? #feedback #cx #guestexperience #customerexperience

Customer/Guest Expectations and the word you don't want to read in your online reviews.

Blog post about Customer/Guest Expectations:

https://www.databasesciences.com/blog/guest-expectation-tricky-business