Fifteen Minutes With Amy and Faith

In this episode, your hosts discuss the undeniable holiday creep, as holidays such as Halloween seem to be celebrated earlier and earlier every year. We also talk about the impersonality of certain holidays and how this could be seen as symbolic of a cultural shift in mindset.

In this episode, your hosts discuss the undeniable holiday creep, as holidays like Halloween seem to be celebrated earlier and earlier. every year. We will also talk about the impersonality of the holidays as a possible symbol of a cultural shift in mindset.

This episode features a conversation with our colleague and friend, career coach Richard Taliaferro. He will talk about his work assisting others in repurposing their strengths, meeting roadblocks with curiosity and the challenges of perfectionism.

In this episode, we will talk about the undeniable holiday creep as holidays like Halloween seem to be getting pushed out earlier and earlier. We will discuss holiday celebrations then and now and how times have changed. Is the holiday creep a real life example of our constantly shifting and evolving culture?

In this episode, we will speak with midlife coach Jill Pakledinaz about helping women create meaningful next chapters, her Midlife Secret Society and the important topic of making friends in our fifties and beyond.

In this episode, we will discuss hair dyeing (or the choice to go gray) as it relates to us as Gen Xers. We will also talk about how our hair speaks volumes about who we are and how our upbringing has influenced our hair choices.

Your hosts are joined by coach Robin, a life coach for women 45 and over! This episode is all about shedding old labels, challenging (the many) misconceptions about midlife and living this next chapter fiercely!

Why doesn’t customer service feel the same anymore?

In this episode of Fifteen Minutes with Amy and Faith, we explore the experience gap in modern customer service — from frustrating visits to the bank to confusing interactions at retail and beauty counters.

Through these stories, we ask: Are we somehow responsible? Did Gen X’s embrace of convenience and technology change the way service works today — for better or worse?

We also examine:

• The growing generation gap in communication and social interaction

• How post-COVID life and device culture have shifted in-person experiences

• The subtle ways our expectations and habits may have shaped today’s service landscape

This isn’t about blaming younger generations. It’s about understanding the shift from relationship-based service to transactional service, and exploring what part Gen X may have played — intentionally or not.

 Join the conversation:

Have you noticed a change in customer service?

Do you think our generation played a role in the experience gap? Share your experiences with us!

 Subscribe to Fifteen Minutes with Amy and Faith for thoughtful, relatable conversations about culture, connection, adult kids, and navigating life from a Gen X perspective — for Gen X… and anybody.

00:00 Welcome to Fifteen Minutes with Amy and Faith

00:15 Adding the “Gen X Lens” Clarifier

00:45 Breathing Exercise

02:00 Customer Service Experience at the Bank

04:30 The Generation Gap in Customer Service

06:15 What Did We Not Teach the Younger Generation?

07:50 Loneliness, Disconnection & Post-COVID Social Shifts

08:55 Retail Customer Service Experience (Sephora Story)

11:20 The Power of the Customer Experience

13:30 Did We Upgrade Convenience and Lose Connection?

14:50 Are We Somehow Responsible?

15:20 Join the Conversation

In this episode, your hosts will discuss what it looks like to chart a new course or blaze a new trail in your 50's and beyond! Amy and Faith will also touch on their personal experiences with this concept as it relates to their life coaching journeys. Calling all Gen Xers to get inspired and ready to begin this exciting new chapter of our lives!

In this episode, you will hear all about Amy's visit with Faith and her family. We will also discuss why this in-person meeting was so momentous for us both as co-hosts of a podcast and in the broader context of this digital world in which we all live.